SHINE Regional Specialist (Part Time) - Tri-Valley : Job Details

SHINE Regional Specialist (Part Time)

Tri-Valley

Job Location : Dudley,MA, USA

Posted on : 2025-09-10T07:15:23Z

Job Description :

Basic Function: The SHINE Regional Specialist is responsible for overseeing the implementation and coordination of the SHINE (Serving the Health Insurance Needs of Everyone) Program across the 25 towns within the Tri-Valley service area. This includes supervision of SHINE counselors, administration of program compliance and data reporting, and regional outreach. The Regional Specialist ensures high-quality health insurance counseling services are available to Medicare beneficiaries and that all activities meet the standards of the Massachusetts Executive Office of Aging and Independence (AGE) and federal State Health Insurance Program (SHIP) guidelines.

Responsibilities:

Program Management & Administration:

  • Oversee the day-to-day operation of the SHINE program across the 25 towns within the Tri-Valley Home ASAP area.
  • Ensure the regional office is adequately staffed to respond to SHINE-related inquiries during regular business hours.
  • Provide appropriate supervision to all SHINE staff within in the regional office.
  • Coordinate and maintain accurate reporting in systems such as STARS, SHIP TA, and CMS HPMS.
  • Maintain secure office space and proper documentation storage for counselor and consumer records.
  • Submit timely responses to performance audits, satisfaction surveys, and data calls from the state office.
  • Assist in gathering data and writing narrative components for SHINE-related grants, including the annual SHIP grant submitted to the Administration for Community Living (ACL). Review and monitor program budgets, ensuring expenditures align with grant requirements and agency goals.
  • Maintain frequent and ongoing communication with AGE regarding program implementation, required meetings and reporting requirements.

    • Counselor Oversight & Support:

  • Recruit, onboard, and supervise volunteer and professional SHINE counselors throughout the region.
  • Provide mentoring and placement for new counselors and conduct ongoing supervision and performance management.
  • Ensure annual recertification of all active counselors and coordinate national CORI checks.
  • Conduct monthly counselor meetings and an annual Open Enrollment training.
  • Administer annual counselor appreciation events.

    • Outreach & Education:

  • Develop and implement a regional outreach plan, including presentations and events targeting underserved populations.
  • Maintain partnerships with Councils on Aging, healthcare facilities, and other community stakeholders.
  • Ensure documentation of outreach activities through Group Outreach and Media Outreach forms.

    • Essential Functions/Qualifications:

    Education: Bachelor's degree in Public Health, Human Services, Social Work, or a related field.

    Experience: Minimum of three years of experience in program coordination, healthcare benefits counseling, or supervision of volunteers. Prior SHINE certification or Medicare knowledge preferred.

    Special Skills/Knowledge:

    • SHINE certification (or completion of certification within 90 days of hire).
    • Excellent organizational, supervisory, and interpersonal skills.
    • Strong written and verbal communication skills.
    • Intermediate proficiency in Microsoft Office and data reporting systems.
    • Valid driver's license and reliable transportation required.
    • Ability to work collaboratively and independently in a fast-paced environment.

    Physical Demands:

    • Computer access.
    • Ability to traverse homes, yards and stairways.
    • Must be able to sit for periods of time at computer or while driving.
    • Job entails a large amount of driving to consumer homes, must be able to safely drive.
    • Must be able to carry files of up to 5 pounds and laptop.
    • Occasional bending, reaching, twisting, standing and climbing.
    • Frequent standing and walking.
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