Shelter Advocate - City of Wausau, WI : Job Details

Salary: $20.00 Hourly Location : Wausau, WI Job Type: Temporary Job Number: 202500468 Department: Police Department Opening Date: 04/09/2025 Closing Date: Continuous FLSA: Non-Exempt Purpose of the Position This position will be posted until filled. The purpose of this Limited-Term Employment position is to provide essential support and services within a shelter facility serving unhoused individuals. This position is engaged in providing a safe, clean, and supportive shelter environment. Responsibilities include client interaction, record keeping, facility maintenance, and assisting clients with access to resources. Essential Duties and Responsibilities1. Client Support:

• Maintain a positive and respectful demeanor with shelter clients
• Facilitate a safe and respectful environment for all clients
• Engage in crisis intervention and de-escalation in calm and effective manner
• Active listening of clients' concerns and needs, documenting relevant information
• Ensure clients adhere to shelter rules and policies, promoting a safe and orderly environment

2. Intake and Resource Coordination:

• Conduct intake assessments to gather information about clients' needs and circumstances
• Assess clients' capacity to engage in and connect with appropriate resources
• Assist clients with resource access, including healthcare, employment, housing, education
• Make referrals to relevant agencies and programs
• Advocate for residents' needs and rights

3. Shelter Operations:

• Maintain a clean, organized, and safe shelter environment
• Ensure compliance with shelter policies and procedures
• Monitor and report on resident behavior and any incidents that may occur
• Work with clients to maintain the grounds, cleaning schedules, and other chores as needed
• Monitor and report any safety or security concerns

4. Record Keeping:

• Maintain accurate records of clients, including intake information, and incident reports
• Assist with data collection

Additional Duties and Responsibilities

• Updates the Shelter Lead and Community Outreach Specialist regularly on status of clients and assigned tasks.
• Perform other duties as assigned by supervisor

Minimum RequirementsEducation and Experience Requirements Candidates must be a United States Citizen and at least eighteen (18) years old. A high school diploma or equivalent is required. Experience working with vulnerable populations is a plus. Knowledge, Skills and Abilities • Ability to communicate effectively orally and in writing with citizens, co-workers, supervisors, and others. • Ability to operate equipment and machinery requiring simple but continuous adjustments, such as computer and telephone. • Skills to effectively operate computer systems for a variety of tasks. • Ability to engage in crisis intervention and de-escalation skills. • Ability to coordinate eyes, hands, feet and limbs in performing semi-skilled movements such as self- defense, operation of a motor vehicle, data entry and assembling. • Ability to sit, stand, walk, use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, or crouch. • Ability to recognize and identify similarities or differences between characteristics of colors, forms, sounds, tastes, odors and textures associated with job-related objects, materials and tasks. • Ability to use discretion effectively to determine a proper course of action consistent with a problem-solving approach to interacting with others. Physical and Working Environment The work occurs in a shelter facility serving unhoused individuals and includes working irregular hours during evenings and weekends as required. Light work with frequent standing and walking, ability to lift and carry objects weighing up to 40 pounds. Additional Information This is a limited-term position. This position is limited to 1,200 hours during a rolling calendar year and is not eligible for any benefits. Satisfactory results of a background check, pre-employment physical evaluation, and drug screen are required for hire. Seasonal positions are limited to 1,200 hours of employment during any rolling calendar year and are not eligible for any benefits. 01 Are you a United States Citizen?

• Yes
• No

02 Are you 18 years of age or older?

• Yes
• No

03 If you are not 18 years of age at time of application, please provide the date you will be 18 years old (format date mm/dd/yyyy). 04 What is the highest level of education that you have received?

• Some High School
• High School Diploma or GED Equivalent
• Skills Certificate/Technical Diploma
• Some College/No Degree
• Associate Degree
• Bachelor Degree
• Masters Degree
• Doctorate Degree

Required Question