ServiceNow Developer - Cogent Infotech : Job Details

Title: ServiceNow Developer Location: White Plains, NY (2 days Onsite) Duration: 12 months contract About Cogent Infotech At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors. Position Summary The ideal candidate will be responsible for supporting and maintaining our ServiceNow platform, with a focus on IT Service Management (ITSM), Change Management (CM), Configurations, and Discovery. This role involves collaborating with various stakeholders to ensure the effective use and management of the ServiceNow platform in alignment with business objectives. Key Responsibilities

• Thorough knowledge of ServiceNow modules like ITSM, HR, CSM, DRP and the underlying architecture.
• Administer and support the ServiceNow platform, existing modules including IT Infrastructure Discovery.
• Collaborate with stakeholders to gather and document requirements for new functionalities and enhancements.
• Perform daily operational tasks such as managing incidents, service requests, changes, and problem records.
• Perform/implement configuration & customizations of new and existing modules in service now.
• Integrate ServiceNow with other apps & enterprise systems using APIs and web services.
• Develop data mapping and transformation logic for data integration.
• Create unique service portal pages and widgets to aid the business organization Create custom forms, lists, and views within the ServiceNow platform.
• Implement complex workflows using ServiceNow's workflow engine Proficient in JavaScript for writing ServiceNow scripts and customizations.
• Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs. Implement and maintain ServiceNow Discovery to ensure accurate and up-to-date configuration management database (CMDB).
• Strong experience in Service now service mapping to Client and track business services and their underlying infrastructure components.
• Develop and maintain technical documentation, including system configurations, processes, and procedures. Provide training and support to end-users to ensure effective utilization of the ServiceNow platform.
• Support and perform in service now upgrades with new release versions.
• Stay current with ServiceNow updates, best practices, and industry trends to continuously improve the platform.

Required Qualifications and Skills

• Bachelor's degree in computer science, Information Technology, or a related field.
• Experience with ServiceNow integration with other IT systems and tools. Knowledge of additional ServiceNow modules (e.g., HR Service Delivery, ITOM, SecOps).
• Experience working with ServiceNow, including ITSM, CM, Configurations, and Discovery.
• Experience with ServiceNow administration, configuration, and customization.
• Familiarity with Agile/Scrum methodologies.
• Experience with New Digital Release module.
• Knowledge of ITAM.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.

Preferred Qualifications

• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus

Core Competencies

• Proactive and resourceful with a problem-solving attitude.
• Ability to identify, analyze, and resolve complex security and compliance issues.
• Strong interpersonal and communication skills, with the ability to effectively collaborate with diverse teams.

Equal Opportunity & Inclusion Statement Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you're excited about this role but don't meet every requirement, we still encourage you to apply Application Process Please submit your resume and a short cover letter through our online portal. Our process includes an initial resume review, a virtual interview, and a short technical assessment. If you need accommodations, feel free to inform us-we are happy to assist. Join Us At Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.