ServiceNow Developer - Convergenz : Job Details

OVERVIEWWe are seeking an experienced ServiceNow Developer specializing in the Customer Service Management (CSM) module, with a solid background in software development. The ideal candidate should have at least 3 years of experience in ServiceNow development and 5 years in software development. This role involves designing, developing, and implementing solutions on the ServiceNow platform to enhance customer service operations and streamline workflows.ROLES AND RESPONSIBILITIES

• Design & Development:
• Customize and configure the ServiceNow CSM module to meet business requirements.
• Develop and implement custom applications and integrations within the ServiceNow platform.
• Design and configure workflows, business rules, UI policies, and client scripts.

Implementation & Integration:

Implement end-to-end ServiceNow CSM solutions, including case management, service management, and knowledge management.

Integrate ServiceNow CSM with third-party applications and other ServiceNow modules.

Collaboration & Stakeholder Engagement:

Collaborate with business stakeholders to gather requirements and translate them into technical solutions.

Work closely with ServiceNow architects, administrators, and other development teams to ensure cohesive solutions.

Documentation & Compliance:

Create and maintain technical documentation, including design specifications, test cases, and user guides.

Ensure compliance with IT security policies and data privacy regulations. MINIMUM QUALIFICATIONS

• Minimum 3 years of experience as a ServiceNow Developer, specifically with the Customer Service Management (CSM) module
• A total of 5 years of software development experience with strong programming skills.
• Proven track record of implementing ServiceNow solutions and customizing ServiceNow CSM functionalities.
• Strong knowledge of ServiceNow platform capabilities, including scripting (JavaScript), UI customization, and Service Portal configuration.
• Proficiency in ServiceNow development tools: Flow Designer, IntegrationHub, Scripted REST APIs, and Business Rules.
• Experience with web technologies such as HTML, CSS, JavaScript, and AngularJS.
• Knowledge of integrating ServiceNow with third-party systems using REST/SOAP APIs.
• Strong analytical and problem-solving abilities.
• Ability to work independently and in a team environment.
• Effective communication skills for stakeholder interactions.

EDUCATION AND CERTIFICATIONS

• Bachelor's degree in computer science, Information Technology, or a related field
• ServiceNow Certified Systems Administrator (CSA)

PREFERRED QUALIFICATIONS

• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist - CSM
• Experience with other ServiceNow modules (ITSM, ITOM, ITBM) is a plus.
• Familiarity with Agile development methodologies and tools (e.g., JIRA).
• Excellent communication and interpersonal skills.

SECURITY CLEARANCE

• Ability to obtain and maintain a Public Trust