Service Writer - External - KEITH TITUS CORP GROUP : Job Details

Job DetailsJob Location Morgantown Terminal - Morgantown, KY Position Type Full Time Education Level High School diploma or GED Salary Range $20.00 - $30.75 Hourly Job Shift Monday - Friday: 8:30am to 5:00pm Job Category Admin - Clerical DescriptionExternal Service Writer Keith Titus Corporation, Morgantown, KYJob Type:Full-Time Shift opportunities:Mon-Fri 7:00am-3:30pm OR Mon-Friday 8:30am-5:00pm. Profit Share Bonus, PTO, Holidays, & 401K match!Earn Up to $30.75/Hour - Hourly Pay + Monthly Profit Share

• We offer a competitive-based hourly rate combined with a monthly profit-sharing bonus (when qualified), providing our Service Writers with the opportunity to earn up to $30.75/hour based on experience and company performance.

Are you a go-getter, want to learn & improve, want to get rewarded for your hard work & knowledge, and want to work for a company that cares about the team? We are searching for those team members to join our growing Fleet Services Department. Position Benefits:

• Monthly Profit Share - Upon meeting eligibility period
• Additional pay for night and weekend rotation

Company Benefits:

• Aetna Meritain (2 plan health insurance options)
• Company Sponsored HRA (Health Reimbursement Card)
• Excellus Dental
• Excellus Vision
• Pet Insurance / Pet Discount Program (3 program options)
• Elective Colonial Supplemental coverages available (accident, medical bridge, cancer, disability, Life/ADD, Teledoc)
• Company Sponsored Group Life Insurance
• Free EAP- Employee Assistance Program
• 401K with Company Match
• PTO (Paid Time off)
• Six (6) Paid Holidays

Responsibilities:

• Take incoming calls from operators across the country who need assistance regarding preventive maintenance and breakdowns.
• Check daily, process, and schedule all offsite work related to outside preventive maintenance, break downs and driver inspection reported issues. Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs.
• Compiles repair details in TMT for onsite units and road service trucks.
• Review, modify and finalize repair orders accurately, direct questions to Foreman and Supervisor where appropriate.
• Invoice customers at the time of closing order; confirm price table accuracy/customer billing information
• Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.
• Develop estimates for customers.
• Adept and proficient at TMT, TMW and all required Microsoft Suite tools used, or similar applications.
• Adept and proficient with all shop related operating procedures, processes, and workflows.
• Responsible for rotating week and weekends on call coverage (company cell phone provided or reimbursement).
• Answer incoming calls in a professional manner, return all customer calls prior to close of business each day. Follow up to completion on all inquiries.
• Knowledgeable and supports Safety, ELD & CSA communications with Drivers.

QualificationsQualifications:

• 5-year experience as a Service Writer
• 3 - year experience specialized knowledge in the heavy-duty equipment field
• High School Diploma; associate degree preferred
• Mechanical/technical knowledge
• Ability to multi-task
• Attention to details
• Self-motivated/team player

Requirements:

• Must be able to pass a post-hire drug screen, background check and employment verification

Company Website:

• www.pagetrucking.com