Service Warranty Admin - AutoNation : Job Details

Process all claims by next business day following RO close date. Handle and resolve all claim corrections and charge-backs. Establish and maintain relationships with the manufacturer's designated warranty representatives. Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures. Analyze problems, identify trends and develop strategies for maximizing claim process. Flag the technicians for the hours earned on the service they performed. Check each repair order against the vehicles service history to avoid duplicate claims. Provide a weekly report to the service manager regarding claim status. Report any fraudulent manipulation of warranty claims. Provide parts manager with updated parts listing on a weekly basis. Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs. Assist service consultants in closing all open warranty RO's. Assist service consultan...Warranty, Service Manager, Customer Service, Insurance, Claims