Service to Sales Customer Representative - Tom Wood Nissan - Tom Wood : Job Details

Tom Wood Nissan, in Indianapolis, IN is looking for a Service to Sales Customer Representative to join our team. The ideal candidate will be self-motivated and highly organized to create a seamless and customer-focused experience for each guest. Responsibilities:

• Engage with Service Customers: Build and maintain relationships with customers who visit the service department, including greeting customers and providing excellent customer service.
• Identify Sales Opportunities: Actively listen to customers' needs and identify potential sales opportunities, offering them information about available vehicles, promotions, and financing options.
• Follow-Up: Develop and maintain a strong follow-up system to nurture leads from service to sales, including making calls, sending emails, and following up with customers on their vehicle purchase interests.
• Collaborate with Service and Sales Teams: Work closely with service advisors and sales teams to ensure a smooth transition for customers considering a vehicle purchase.
• Customer Education: Educate customers on Nissan vehicles, dealership promotions, and financing options, ensuring they are well-informed about their purchasing options.
• Track and Report Progress: Maintain records of all customer interactions, sales activities, and follow-ups, and report progress to management regularly.
• Achieve Sales Goals: Meet and exceed monthly, quarterly, and annual sales and lead generation targets.

Qualifications:

• Strong Communication Skills: Ability to communicate effectively with customers and team members, both in person and over the phone.
• Goal-Oriented: Must be self-motivated and capable of meeting and exceeding targets.
• Customer-Focused: Passionate about delivering exceptional customer service and building lasting relationships.
• Organizational Skills: Able to manage multiple customer inquiries, follow-ups, and sales opportunities efficiently.
• Tech-Savvy: Comfortable using CRM systems and basic office software (e.g., MS Office, Google Docs).
• Valid Driver's License: Must have a clean driving record and valid driver's license

Benefits:

• PTO & Vacation
• Paid Holidays
• Medical
• Dental
• Vision
• 401k with Company Match
• Life
• Disability
• Training
• Tuition Reimbursement
• Service Awards
• Career Advancement
• Wisely & DailyPay

About Tom Wood Group The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand. Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal opportunity employer.