Service Technician - Aim : Job Details

Service Technician

Reports to: Service Manager

Join AIM Power & Fluids – A Tavoron Company

AIM, a Tavoron company, has built a strong reputation for distributing high-quality air, gas, and liquid handling and treatment equipment. We specialize in delivering innovative engineering solutions across a wide range of industries, backed by decades of experience and a commitment to excellence. With modern facilities located in four strategic locations, AIM offers a full line of top-tier products and unmatched customer support. Our mission is to provide exceptional sales and service for equipment used in the treatment and movement of air, liquids, and gases: meeting and exceeding customer expectations every step of the way.

AIM Power & Fluids, based in Nashville and Memphis, Tennessee, proudly serves a broad range of industrial and commercial customers throughout both territories. We are currently seeking a Field Service Technician to join our growing team at our branch office. This is an excellent opportunity to build a career with a company that values technical expertise, customer service, and long-term success.

Summary:

The Field Service Technician will work on-site at customer locations to repair compressed air issues including air compressors, blowers and vacuum pumps. Strong mechanical background desired with the ability to properly diagnose and solve problems on a variety of compressor systems, some electrical experience helpful. This person should have excellent communication and organizational skills, with the ability to work closely with customers to resolve issues in a timely manner, exceeding customer expectations and increasing overall customer satisfaction.

Responsibilities:

• Travel within assigned branch territories to service customer sites; occasional overnight stays and overtime may be required.
• Diagnose, repair, and maintain industrial air compressors, blowers, pumps, and related equipment across multiple brands.
• Communicate effectively with customers to resolve compressed air issues and ensure the job meets or exceeds expectations.
• Provide recommendations on equipment repair and preventative maintenance.
• Maintain up-to-date knowledge of compressor technology; continuously develop mechanical and diagnostic skills to improve service quality and customer satisfaction.
• Learn and demonstrate the ability to assemble and disassemble compressors to fully understand and resolve repair issues.
• Understand and adhere to all company and site-specific safety procedures and policies.
• Effectively utilize available resources or contact appropriate individuals when assistance is needed to complete service calls.
• Complete job-related documentation using basic computer skills.
• Display professionalism while operating a company-provided work van and wearing uniforms.
• Participate in on-site and manufacturer-supported training programs.
• Willing to go the “extra mile” to exceed customer expectations.
• Perform other duties as assigned by supervisor or management.
• Valid driver's license and clean driving record

Qualifications:

• Strong mechanical background with 1–3 years of experience in service repair (automotive, industrial machinery, etc.).
• Experience as a field service technician is a plus.
• Background or training in compressed air systems is a plus.
• Mechanical aptitude including basic electrical knowledge.
• Prior refrigeration service experience is a plus.
• Ability to multi-task and perform under pressure or time constraints.
• Willingness to work in industrial and shop environments.
• Excellent interpersonal and communication skills with a strong focus on customer satisfaction.
• Self-motivated, well-organized, and capable of managing tasks independently.
• Experience with brands such as Atlas Copco, Sul lair, Ingersoll Rand, Quincy, Joy, Champion, or Gardner Denver is highly desirable.
• Must possess and maintain a set of basic mechanical tools.
• Strong safety record and customer-focused work ethic.

Physical Demands. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Why work for us?

We believe in people. The Tavoron team looks for great people who are committed and focused. They know what it takes to produce the best results because it really is all about client satisfaction. We look for dedicated professionals from a variety of fields. Above all, a good fit for our team has a passion for excellence, solid experience, and a willingness to make a difference. We support you in developing your goals and growing in your career. In short, by joining our team, you increase your professional value and work on engaging projects. Most of all, you fit into a team focused on helping you grow your skills.

We are innovative. Tavoron hosts many events that you may become a part of. From in-house training to out-of-town events, we always have something going on. We believe in innovation. With a Tavoron career, you exercise your creativity every day.

We have a passion for excellence. Tavoron employs more than twenty people who have been dedicated to working at Tavoron for more than twenty years. We focus on providing the best customer service as a company to our customers. We offer a competitive salary and benefit package, including medical, dental, and a 401(k) program. If you're looking for a place to build your skills, you will find it in a Tavoron career.

If you require accommodation to complete your application, please email [email protected].

Tavoron does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, pregnancy, sexual orientation, marital status, familial status, veteran status, status regarding public assistance, membership or activity in a local commission or citizenship status, or any other characteristic protected by law