Service Technician - Cyber Advisors : Job Details

We are looking to add a Service Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success.You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.You will work based out of our Fargo office supporting our small to medium-sized business clients over the phone and via remote support tools. You will troubleshoot hardware & software, setup user accounts and profiles, and provide great customer service.Examples of Work Performed* Balance daily work load, answering and prioritizing calls and tickets* Install, support and troubleshoot software and hardware issues remotely* Gather technical information for Engineer or on-site escalations* Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime* Perform on-site dispatches at client sites when necessary* Maintain client accounts with special attention to security on all data and voice systems* Exceed customer expectations of service and know-how on a daily basis* Maintain internal knowledgebase and ticketing information on an ongoing basis* Perform routine maintenance updates* Box up and ship hardware to clients as requested* Build PCs* Put server hardware together* Build virtual windows servers* Other duties as assignedMinimum Qualifications* Education: MCSA or two-year college degree in Information Technology; or equivalent experience.* The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.Experience* Two years related experience with helpdesk/desktop support in a professional environment* Call center or client-facing experiencePreferred Requirements* Strong PC Operating System, hardware, and networking fundamentals* Active Directory: managing user accounts, security groups, and permissions* LAN Fundamentals: file servers, file and folder permissions, print servers* ISP Flow/Outage Fundamentals* Spam Filtering Fundamentals* Data Backup and Restore Fundamentals* Security: identifying and resolving malicious software issues* Strong interpersonal skills required to effectively communicate with users and vendors* Willingness to work as part of a team to deliver quality service to our clients* Strong work ethic* Time management and task prioritization skillsBenefits Include* Highly competitive pay based on experience* Great opportunities for career advancement* Cyber Advisors fully pays Medical and Dental plan for employee* 401k with employer matching* Disability and Life Insurance* Bonuses eligible* Vacation and paid time off* Working with dynamic clients and the latest coolest technologyIf you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.Must be able to pass a criminal background check and drug screen.