Service Technician - Aim : Job Details

Service Technician

Reports to: Service Manager

Join AIM Power & Fluids – A Tavoron Company

AIM, a Tavoron company, has built a strong reputation for distributing high-quality air, gas, and liquid handling and treatment equipment. We specialize in delivering innovative engineering solutions across a wide range of industries, backed by decades of experience and a commitment to excellence. With modern facilities located in four strategic locations, AIM offers a full line of top-tier products and unmatched customer support. Our mission is to provide exceptional sales and service for equipment used in the treatment and movement of air, liquids, and gases: meeting and exceeding customer expectations every step of the way.

AIM Power & Fluids, based in Nashville and Memphis, Tennessee, proudly serves a broad range of industrial and commercial customers throughout both territories. We are currently seeking a Field Service Technician to join our growing team at our branch office. This is an excellent opportunity to build a career with a company that values technical expertise, customer service, and long-term success.

Summary:

The Field Service Technician will work on-site at customer locations to repair compressed air issues including air compressors, blowers and vacuum pumps. Strong mechanical background desired with the ability to properly diagnose and solve problems on a variety of compressor systems, some electrical experience helpful. This person should have excellent communication and organizational skills, with the ability to work closely with customers to resolve issues in a timely manner, exceeding customer expectations and increasing overall customer satisfaction.

Responsibilities:

• Travel within assigned branch territories to service customer sites; occasional overnight stays and overtime may be required.
• Diagnose, repair, and maintain industrial air compressors, blowers, pumps, and related equipment across multiple brands.
• Communicate effectively with customers to resolve compressed air issues and ensure the job meets or exceeds expectations.
• Provide recommendations on equipment repair and preventative maintenance.
• Maintain up-to-date knowledge of compressor technology; continuously develop mechanical and diagnostic skills to improve service quality and customer satisfaction.
• Learn and demonstrate the ability to assemble and disassemble compressors to fully understand and resolve repair issues.
• Understand and adhere to all company and site-specific safety procedures and policies.
• Effectively utilize available resources or contact appropriate individuals when assistance is needed to complete service calls.
• Complete job-related documentation using basic computer skills.
• Display professionalism while operating a company-provided work van and wearing uniforms.
• Participate in on-site and manufacturer-supported training programs.
• Willing to go the “extra mile” to exceed customer expectations.
• Perform other duties as assigned by supervisor or management.
• Valid driver's license and clean driving record