Service Support Specialist - Cartessa Aesthetics : Job Details

Join the fastest-growing aesthetic device company in the US! Cartessa Aesthetics is growing its operations team to continue to provide a world-class experience to our customers. This is a great opportunity for a motivated self-starter to make a massive, visible impact across the business in a fast-paced and dynamic environment.

This is a full-time role in our Melville, NY office

Responsibilities

· Work with international vendors and global logistics partners

· Oversee distribution of technical service cases and optimize the service program

· Identify opportunities for increased efficiency

· Liaise with the service team to create and distribute estimates and invoices.

· Coordinate outbound shipments of parts to customers and service technicians, ensuring accurate and timely delivery

· Ensure timely and professional communication with customers regarding service status and case updates

· Collaborate with cross-functional teams (field service) to implement process improvements in service operations

· Assist with CRM administration

· Manage Return Merchandise Authorizations (RMAs) for inbound parts

· Support Operations leadership in daily tasks

Required

· BA or BS required

· High level of organization and time management skills

· Strong written and verbal communication skills

· Solid business acumen

· Superlative problem-solving and critical thinking skills

· Willingness to be flexible and adapt to situations on a daily basis

· Ability to lift 50-75 lbs.