Service Support Specialist - Allnessjobs : Job Details

Join to apply for the Service Support Specialist role at Allnessjobs.

This range is provided by Allnessjobs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $65,000.00/yr

We have partnered with a large manufacturing company in the San Jose, CA area to provide them with a Service Support Specialist.

Please review the job description below and let us know if you are interested.

Responsibilities Of The Service Support Specialist

• Coordinate/conduct project meetings, write detailed business and system requirements, lead User Acceptance Testing, and provide system training to business users.
• Drive system project execution and advocate change management with IT team as needed for each initiative.
• Support day-to-day system troubleshooting and system administration.
• Manage daily operation process for sales debit/credit requisition.
• Perform various administration tasks, such as idle mask management.
• Conduct regular training for Customer Support Specialists, including user manual, operation process, and policy updates.

Requirements Of The Service Support Specialist

• Mandarin speaking is required.
• BA in Business Administration or BS in Computer Science related field.
• Minimum four (4) years of customer service, system project coordination, or related experience. Understanding of semiconductor advanced packaging is highly desirable.
• Must have advanced Microsoft Office skills (Excel, Word, and PowerPoint).
• Excellent written and oral communication skills and possess presentation skills.
• Must be extremely detail-oriented, highly organized, service-oriented, result-driven, and eager to learn.
• Strong interpersonal skills and a positive attitude to function within and outside the team.

Benefits For The Service Support Specialist

• Medical Insurance
• Dental Insurance
• Profit Sharing

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Human Resources Services

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