Service Support Associate (Shipping) - Sciton : Job Details

**Service Support Associate (Shipping)**

**Compensation and Benefits:** The salary range for this position is $55k - $60k. In addition to a competitive market-based salary, Sciton offers opportunities to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.

**About The Team:** The Service Support Associate at Sciton is part of the Service business unit. Success in this role depends on exceptional customer service, team collaboration, and dedication.

**In This Role, You Will:**

• Provide service operations support related to manufacturing and distribution of medical laser equipment to domestic and international customers.
• Assemble internal and external customer orders and prepare goods for shipment.
• Open calls/sales orders within Sciton's ERP system to track parts and field service activities.
• Receive parts and close calls to initiate billing after field service activities are completed.
• Work with management to resolve issues during the call closing process.
• Update Material Order Spreadsheet during and after call processing.
• Review and update customer installed base as needed.
• Respond to internal and external customer requests.
• Update Sciton Store upon request.
• Conduct weekly inventory.
• Assist with scanning and maintaining electronic device history records (eDHRs) and other documentation as assigned.

**Essential Requirements:**

• Associate Degree or higher.
• 1-2 years of work experience, preferably in manufacturing operations.
• Proficiency in Microsoft Office, especially Excel and Word.
• Familiarity with enterprise solution software is a plus.
• Ability to follow instructions and pre-established guidelines.
• Self-motivated, results-oriented, organized, creative, and capable of handling pressure.
• Flexible and able to multitask.
• Excellent communication skills, both oral and written.
• Ability to work independently and in a team.

**Full-Time Position**Location: Palo Alto (HQ)

**About Sciton:**Sciton is a leader in medical aesthetic lasers and light source technologies. We value innovation, creativity, and passion, fostering an open and supportive culture where new ideas are welcomed.

**Life at Sciton:**Employees receive support for career growth, encouragement for creativity, and incentives for innovation.

• Associate

• Full-time

• Consulting, Customer Service, Engineering

• Medical Equipment Manufacturing