Service Specialist - The Dealership Alternative You Can Trust! - Midas : Job Details

At Midas, we provide dealership-level expertise. We're committed to creating a rewarding and supportive work environment for our team. As a Service Advisor, you'll enjoy these exceptional benefits:

• Competitive pay with performance-based commissions and bonuses.
• Year-end bonus to reward your hard work and contributions.
• 5-day work schedule, Monday-Saturday, 8:00 AM - 5:00 PM, with Sundays always off.
• Paid holidays and vacation time (5 paid holidays and 5 vacation days annually).
• Birthday off upon request because you deserve to celebrate!
• Daily overtime opportunities for those seeking to maximize earnings.
• Work in a clean, organized, and professional shop equipped with modern tools and scanners.
• Adaptive learning training program: Daily 3-5 minute training sessions with reward point opportunities.
• ASE certification incentives: Earn a $1.50 raise for each ASE certification, including the C1 Service Consultant ASE, with the testing cost covered by us.
• Discounts and opportunities to work on your own vehicle.
• Be part of a busy, high-performing location with a high-star Google rating and consistent customer flow.
• Join a AAA-approved repair shop offering dealership-quality service with a personal touch.

As a Service Advisor, you'll be a key player in providing our customers with the trusted, dealership-quality experience they deserve. You'll ensure every customer has a seamless and positive service experience, from their first interaction to the final handoff.

Key responsibilities include:

• Greet customers warmly and professionally, making them feel valued and welcome.
• Listen to customer concerns, inspect vehicles, and provide accurate service recommendations.
• Prepare estimates and clearly explain necessary repairs in a customer-friendly manner.
• Communicate effectively with technicians to ensure timely and accurate repairs.
• Follow up with customers to provide updates on vehicle status and address any questions.
• Maintain detailed and accurate records of customer interactions and repairs.
• Help maintain a clean and organized front office and waiting area.
• Uphold Midas' commitment to exceptional customer service at all times.

What we're looking for:

• Proven experience as a Service Advisor, customer service representative, or in a similar role.
• Strong interpersonal and communication skills.
• Ability to multitask, stay organized, and manage time efficiently in a fast-paced environment.
• Basic automotive knowledge is a plus, but we're happy to train the right candidate.
• Familiarity with scheduling software and automotive repair systems is a bonus.
• A positive attitude and commitment to providing top-notch customer service.

Join us today: If you're passionate about helping customers and providing dealership-level service in a friendly, supportive environment, we'd love to have you on our team! Apply now to become a Service Advisor at Midas and help us redefine what it means to be a dealership alternative.