Service Outfitter - Bish's RV : Job Details

Are you a high-energy retail or service sales professional looking for your next challenge? As a Service Outfitter, you'll guide customers through their service visits, introduce them to accessories, upgrades, and packages that enhance their RV lifestyle, and support the parts department with sales, inventory coordination, and customer assistance. This is a fast-paced, customer-facing role with clear goals, commission opportunities, and a path to long-term career growth. Key Objectives:Deliver a smooth, engaging service and parts experience that builds trust and drives return visitsIdentify and recommend service bundles, accessories, upgrades, and parts aligned with customer needs and RV usageConvert service and parts visits into long-term relationships and added sales opportunitiesAchieve and exceed monthly sales targets through high-quality customer interactionsResponsibilities:Welcome and assist customers during service check-ins, walk-ins, and parts inquiriesProactively recommend relevant upgrades, add-ons, accessories, and parts solutionsAccurately quote prices, book service appointments, and process parts transactionsAssist in monitoring, organizing, and replenishing parts inventoryKeep customers informed on their unit's progress, parts orders, and any new opportunitiesMaintain timely and professional communication throughout the customer journeyUse CRM, scheduling, and inventory tools to track leads, appointments, and sales outcomesSupport team members across both service and parts departments and participate in ongoing sales and service trainingKey Competencies & Skills:Retail, service, or parts sales experience (automotive, powersports, or outdoor gear is a plus)Strong communication and persuasion skills with a consultative approachHighly motivated by commissions and performance-based paySkilled at multitasking in a dynamic, fast-moving environmentPositive, professional demeanor and appearanceTeam-oriented with the ability to work independentlyAvailability to work Saturdays (never Sundays!)Neat, clean, and professional appearanceAbility to pass a background check and drug testDemonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactionsExpected Results:Meet or exceed monthly accessory, upgrade, and parts sales goalsMaintain strong NPS (Net Promoter Score) through clear, positive communicationDrive repeat business through excellent service, follow-up, and parts supportMinimize scheduling and inventory errors for a smooth customer experienceContribute to a high-performing, team-driven culture within the service and parts departmentsResources:Product training and sales coachingCRM, scheduling, and inventory management softwareClear commission structure and earning potentialSupportive team environment with opportunity for advancementWho we are:Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled.We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being Different with a Purpose. Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.Perks:Comprehensive benefits package including medical, vision, dental, and other supplemental coverages401K matchingEmployee discountsCompany-paid life insuranceGym membership reimbursementOpportunities for advancementRV Borrowing ProgramIncredible Team CultureWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.