Service Now Director, IT Business Management/Operations - St. Luke’s University Health Network : Job Details

The Director, IT Business Management/ Operations, Service Now provides operational oversight and coordination for all hospital Information Technology processes and resources. Develops long and short-term strategies to support Network Operations for IT Systems supporting the applications in their domain. Navigates the interrelationship of stakeholders and lead cross-functional teams that span across the organization and all levels of staff and leadership to ensure a centralized approach to supporting IT enterprise service management products. JOB DUTIES AND RESPONSIBILITIES: Responsible for Strategy and the IT systems and Teams supporting the applications in their domain. Oversees the vendor selection process, contract management, implementation and support conforming to the IT policy and procedures. Produce, adjust and maintain product roadmap, including planning and prioritizing product features using inputs from vendors, current business needs, operational planning, and strategic pla...IT, Director, Operations, Management, Business, Network Operations, Healthcare