Service Manager Oil & Gas - Butler Machinery Company : Job Details

Handles customer-related service functions such as job scheduling, job progress, warranty issues, resolving disputes, etc. Oversees and assists in scheduling work in the service area in an effective manner that allows for the best use of the available space and the best service for our customers. Supervises service associates, including employee relations issues, performance reviews, training needs, disciplinary action, and termination. Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies. Monitor Key Performance Indicators and other available reports and adjust business plans and procedures/processes as appropriate. Handles documentation and resolution of Goodwill claims with manufacturers. Interviews and hires personnel for the service department. Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up. Review work orders and ensure timeliness of completion and acc...Service Manager, Manager, Customer Service, Manufacturing, Retail, Insurance