Service Manager - Mississippi Valley State University - Thompson Hospitality Corporation : Job Details

Implement and uphold high standards of customer service, ensuring a positive dining experience for all patrons by maintaining a friendly, efficient, and customer-focused service environment. Oversee the training, scheduling, and performance of service staff, promoting teamwork, professionalism, and adherence to service protocols and standards. Ensure compliance with service guidelines, policies, and procedures, consistently monitoring service levels to maintain a high standard of quality and customer satisfaction. Address customer complaints and concerns promptly and effectively, demonstrating strong conflict resolution and problem-solving skills to maintain a positive dining environment. Collaborate with the kitchen and procurement teams to manage inventory related to service items, such as utensils, dishware, and condiments, ensuring adequate supply levels and minimizing waste. Qualifications Bachelor's degree in hospitality management or related field (or equivalent experience). Pro...Service Manager, Manager, Customer Service, Food Service, University, Hospitality, Retail