Service Engineer - Acro Service : Job Details

The main function of a service engineer is to represent advance serviceability of design within the Vehicle Development Process. A typical service engineer is responsible for identifying, addressing, or escalating serviceability issues as appropriate utilizing business case analysis.

Job Responsibilities:

• Develop and communicate service requirements.

• Develop diagnostic and repair procedures.

• Attend Product Development Team (PDT) Meetings, Design for Manufacturing (DFMs) and Peer reviews for assigned service subsections.

• Develop service part release strategies with Service parts Engineering/Design Release Engineers/Suppliers with Subsystem Service Plans (SSSP).

• Investigate and respond to Problem Tracking Reports (PTR's) (suggested service manual changes).

• Investigate and respond to Quality Audit Reports (suggested service manual changes).

• Review Engineering Work Orders (EWO's) for service impact and follow up as required.

• Identify when special tools are required to perform a vehicle repair.

• Work with the Special Tool committee to develop and validate special tools.

• Occasionally perform coordination tasks and projects with a limited scope.

• Complete special projects as required.

Skills:

• Knowledge of MS Word, Excel, and PowerPoint.

• Knowledge of Lotus Notes or other email communication tools.

• Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally.

• Strong written and verbal communication skills.

• Ability to work independently and with a team.

• Ability to partner with senior management to analyze and solve issues.

• Ability to handle multiple projects simultaneously.

• Ability to read engineering schematics and blueprints.

• Strong understanding of automotive repair.

• Demonstrated electrical/electronic diagnosis and repair ability.

• Valid driver's license.

Education/Experience:

• Bachelor's degree in Engineering or related technical field.

• 8-10 years of experience required.