Service Engineer - Padmatech Industries Pvt. : Job Details

Designation: Service Engineer - After Sales ServiceReporting Structure:

Reporting to: MD- Marketing.

Position reporting into this role: NA

Educational Qualification:

Diploma in Mechanical / BE mechanical

Work Experience:

2 – 6 years in Engineering service Industry Diploma Holder & 5 – 8 years in Fabrication/Engineering industry BE.

Job Description:

• Responsible for high standards of service response and quality in Padmatech Industries.
• Keeping the technical documentation related to Service up to date and timely circulating to Production team.
• Responsible for specifying the tools and tackles required by central and periodically ensuring that these are available and in good working order.
• Responsible for maintenance for service equipment including yearly service contracts.
• Ensuring proper processes in the execution of service functions and ensuring that these Processes are followed including quality of the service job completed and quality of the Service report submitted.
• Laying down standards for service response time and monitoring that these are met. Working towards continuous improvement of these standards.
• Providing technical support to production team. Final responsibility for closure of a service case.
• Recording and analysis of service jobs and circulation of this information. Maintaining SRS (service record system) and consolidation of all units Service Register.
• Coordination between sales, customer, OF (Order fulfill departments) till service issue is closed.
• Responsible for attending emergency service jobs within the target time frame. Making failure analysis report and timely circulation of this report.
• Responsible for implementation of annual maintenance contracts for customers.
• Responsible for delivery of paid and unpaid service and maintenance.
• Arranging necessary quotation for any spares from Padmatech Industries Company / local market.
• Making and sending service estimates and follow up for work order confirmation.
• Responsible for complete customer satisfaction for the service function.
• Execution of various and critical service job.
• Maintain necessary spares inventory at Service center to ensure quick service response.
• Maintenance of Quality Manual System.

Required skills:

• Use of various techniques in service.
• Detailed Knowledge of production.
• Basic & Expert Service of rotating equipment.

Primary Internal Interactions:

Senior Management, employees of all levels.

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