Service Engineer II - Mitsubishi Electric Corporation : Job Details

Provide technical service and support to our customers, including: MT - Bs, dealers, and end-users via:On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems. In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time. Communicate with customers in e-mail, on-line chat and internal technical forums. Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME - Install components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customers equipment in the field is being utilized. Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc. Present and sell custo...Service Engineer, Business Operations, Technical Support, Support Engineer, Mechanical, Engineer, Manufacturing, Technology