Service Engineer, Hong Kong & APAC Distributors - Candela Corporation : Job Details

Service Engineer, Hong Kong & APAC Distributors

Candela Corporation

Job Location : all cities,MA, USA

Posted on : 2025-07-15T01:35:46Z

Job Description :

Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies. The Company's technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin's appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring and other common indications.

Candela develops products for the global aesthetic market. These products begin as concepts developed by Candela's world-class team of scientists and engineers or as acquired or licensed technologies that Candela then completes the development and/or commercialization of. These programs are supported by Candela's global clinical, regulatory, and quality teams and are managed through our Product Development Process (PDP) and Quality Management System (QMS).

The Company's headquarters are in Marlborough, Massachusetts, US, with an additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific and Europe. Products are sold direct in 18 countries worldwide and through distributors in over 60 others and are supported by field service, clinical education, marketing development organizations and distributorship arrangements.

Essential Job Functions
  • Install and service medical devices manufactured by Candela on site, as well as in repair center. Focusing in Hong Kong, but also support APAC distributors;
  • Provide technical support to local service team and APAC distributors, including maintenance and operation of their devices;
  • Implement preventive and corrective maintenance program to ensure instruments are in healthy condition;
  • Conduct service training for direct and APAC distributors FSE.
  • Take part in new product launch program, provide technical support and feedback to headquarter for continue product improvement.
  • Working outside of normal hours may be needed on occasion;
  • Participating in service contract renewals and finding new service business opportunities;
  • Overseas travel may be required.
  • Knowledge/Educational Requirements
  • Bachelor degree or above;
  • 7+ years related experience in Service preferred;
  • Having service contract business experience will be a plus;
  • Proactive, independent and patient;
  • Good interpersonal and communication skills;
  • Good command in English, Cantonese, and Mandarin;
  • Proficient in MS applications;
  • Prior knowledge and experience in using ERP system like Oracle, SAP etc.
  • Beware of fake job postings and offers. All official communications from Candela Medical will come from email addresses ending in @candelamedical.com. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly ([email protected]) to verify its authenticity.

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