Service Desk Technician - Randstad : Job Details

As a Desktop Support Technician, you will be the first point of contact for all technology needs for students and staff at a community college. You'll play a crucial role in maintaining a seamless technological environment, ensuring everyone has the tools they need to succeed. This is a hands-on position that involves installing, maintaining, and troubleshooting a variety of hardware and software, both in-person and remotely. You will also be[ \r\n\t\r\n\t. Provide outstanding customer service to all college staff and students.\r\n\t\r\n\t\r\n\t. Install, support, and repair computers, software, and educational technology equipment.\r\n\t\r\n\t\r\n\t. Resolve technology issues for end-users efficiently and professionally.\r\n\t\r\n\t\r\n\t. Travel to various campus locations to install, demonstrate, maintain, and repair equipment.\r\n\t\r\n\t\r\n\t. Report equipment performance deficiencies and provide feedback.\r\n\t\r\n\t\r\n\t. Coach end-users on how to use self-service options and...Service Desk, Technician, Support Technician, Technical Support, Technology, Desktop Support, Staffing