Service Desk Technician - The Greer Group : Job Details

Job Description We're looking for a skilled Service Desk Technician to join our client's Raleigh-based team. In this client-facing role, you'll provide technical support across a range of systems-resolving issues, managing service tickets, and helping businesses stay up and running.What You'll Do:

• Troubleshoot and resolve technical issues (hardware, software, networking, VoIP)
• Manage support tickets from open to close with clear communication
• Install and configure PCs, printers, and network devices
• Work with internal teams and vendors to resolve escalated issues
• Maintain technical documentation and respond to system alerts

What You Bring:

• 3-5 years of experience in IT support or a related role
• Strong knowledge of Windows environments, networking basics, and hardware
• Excellent communication and problem-solving skills
• Ability to prioritize and manage multiple tasks
• Valid driver's license and clean background check

Bonus Points For:

• Industry certifications (CompTIA, Microsoft, Cisco, etc.)
• Experience in an MSP or service desk environment

Perks & Benefits:

• Health, dental, and life insurance
• 401(k) with company match
• Disability coverage
• Opportunities for growth and training

Apply now if you're ready to support clients, solve problems, and grow your IT career in a collaborative, fast-paced environment. Job Types: Full-time, Contract, TemporaryPay: From $25.00 per hourExpected hours: 40 per weekBenefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Raleigh, NC 27607 (Required)

Ability to Relocate:

• Raleigh, NC 27607: Relocate before starting work (Required