Service Desk Support - Mid - E-Infosol LLC : Job Details

PID: 25-01-09J-003 Location: Washington, DC Job Type: Full-Time Clearance Level: Top Secret Reports To: Senior Technical Staff / Project Manager Job Summary: We are seeking a Service Desk Support Specialist (Mid-Level) with a strong foundation in both front-end and back-end technologies, cloud infrastructure, and modern DevOps practices. This role provides technical support to end users, resolves complex issues, and contributes to the development and maintenance of enterprise systems. The ideal candidate will have a blend of hands-on technical skills, analytical thinking, and customer service expertise. Key Responsibilities:

• Provide first and second-level support for hardware, software, and network issues.
• Respond to and resolve technical support requests via phone, email, and in-person.
• Document, track, and monitor issues to ensure timely resolution.
• Collaborate with development and infrastructure teams to troubleshoot and resolve complex issues.
• Install, configure, and maintain hardware and software systems.
• Participate in the planning, design, and implementation of new systems and applications.
• Support CI/CD pipelines and containerized deployments.
• Perform routine system administration tasks and support Linux environments.
• Conduct performance analysis and implement scalability best practices.
• Ensure adherence to code quality, security, and standardization practices.

Required Qualifications:

• Front-End Development:
• JavaScript (ES6+), React, Next.js
• Tailwind CSS, Material UI
• RESTful API design and integration
• Code quality and standardization practices
• Back-End Development:
• Node.js (Express, NestJS, Next.js)
• Go, Java 8 (SOAP, Maven, Gradle)
• NPM package management
• Development Tools:
• Git, Jira, Confluence
• SAST tools (e.g., SonarQube, GitLab SAST)
• Unit/Integration Testing (Jest, Mocha, Chai)
• End-to-End Testing (Selenium, Cucumber)
• Platforms & Infrastructure:
• Kubernetes, Docker, container
• GitLab CI/CD
• ABAC/RBAC access control
• Linux administration, Splunk, Tomcat, OpenLiberty
• Cloud & DevOps:
• AWS (Lambda, EKS, RDS, Aurora, IaaS/SaaS)
• Networking and security best practices
• Terraform for infrastructure as code
• Data & Configuration:
• PostgreSQL 15+, Liquibase
• YAML, JSON, EAV design
• Business Analysis & Project Management:
• SAFe Agile principles
• Jira and Confluence for project tracking and documentation

Education & Experience:

• Education: Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience: Minimum 2 years in technical support, system evaluation, installation, and configuration. 5+ years preferred for mid-level roles.
• Experience with moderately complex applications and systems.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Certifications (Optional):

• AWS Certified Solutions Architect or Developer
• Certified Kubernetes Administrator (CKA)
• ITIL Foundation
• CompTIA A+ / Network+ / Security+

About E-INFOSOL E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We specialize in building modern and tailored solutions to support our customers' mission. As a mission-first organization, we deliver Subject Matter Expertise (SME) in cloud computing, virtualization, cyber security, software development and data services. We support the Intelligence Community, Department of Defense, Federal Law Enforcement, Civilian Agencies and the Private Sector. Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, E-INFOSOL provide an array of IT products and solutions. Combined with our industry expertise, we deliver in-depth knowledge on Government requirements and fully understand NIST and DoD security requirements. Our expertise in the latest technologies combined with our understanding of infrastructure needs and security requirements provides the best combination for achieving innovative and secure environments for Government Agencies and Private Sector. Career Growth Putting People First, Achieving our Mission Together . E-INFOSOL is a people-first organization focusing on a positive employee culture that inspires creativity and innovation in support of our customers. With opportunities such as reimbursement and bonuses based on completion of certifications, we invest in our employees' career growth. Benefits

• Medical - 100% company paid for employees with dependent options
• Dental and Vision
• Retirement Savings (401k) up to 4% match
• Health Savings Account (HSA), FSA and DCFSA
• Company-paid Short/Long-term disability (w/ additional supplemental options)
• Company-paid Life and AD&D (w/ additional supplemental options)
• Generous Paid Time Off and ALL 11 Federal Holidays
• Legal and Identity Protection Services
• Bonuses for certifications and reimbursement

Employee Perks:

• UberOne, Company Outings (Sporting events, Happy Hours, etc.), Discounts on services including Pet Insurance

Company Awards

• SBA 8(a) Certified
• SDVOSB
• GSA Contract Holder
• Inc. 5000

Equal Employment Opportunity Policy E-INFOSOL LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Website: E-INFOSOL.com