Service Desk Specialist l - ZipRecruiter : Job Details

Job DescriptionJob DescriptionDescription:

As a Service Desk Specialist l, you will provide company personnel with a single point of contact for timely logging, reporting and resolution of hardware and software problems experienced by customers. Your role will include solving routine hardware and software problems, maintaining reporting databases, and working with network administrators.

Your responsibilities will include:

• Serve as initial contact, answering telephone calls from customers, logging and maintaining database for all Help Desk reported hardware and software problems.
• Resolve routine hardware (pcs, laptops, printers, phones, etc.) related issues. Log and & report in a timely manner.
• Resolve routine client software related issues. Log and & report in a timely manner.
• Escalate problem to Network Administrator level if warranted. Brief the Network Administrator with initial problem determination information.
• Monitor problem log database daily/weekly/monthly and review with manager reported items that remain outstanding beyond established timeframes.
• Perform desktop hardware/software set up and quality assurance verification prior to release to customer.
• Perform desktop software installs/updates/verification including security related patches.
• Monitor specified systems for proper operation

Requirements:

• Associate or bachelor's degree in information technology, Computer Science, or work experience in lieu of degree.
• 1-2+ years of experience in a technical support role.
• Knowledge of IT systems, networks, and troubleshooting techniques.
• Knowledge of MAC and iOS devices.
• Intune and Azure experience but not required.

Pay and Benefits Summary:

• An excellent schedule – Rotating hourly schedule
• Annual profit sharing
• 401(k) with company match with discretionary contribution
• Company-sponsored group medical and dental insurance
• Company-paid life insurance
• Company-paid long-term
• Paid holidays
• Generous vacation time and sick leave
• Paid parental leave
• Casual dress year-round

About Homesteaders:

Homesteaders Life Company, a mutual company owned by its policy holders, is a leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other.

We are currently not hiring in Colorado, Montana, New York, Illinois, Minnesota, and California.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.