Service Desk I - The College of St Scholastica : Job Details
Service Desk I
The College of St ScholasticaJob Location : Duluth,MN, USA
Posted on :
2025-08-05T08:22:12Z
Job Description :
Job Purpose/Description
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- Under the supervision of the IT Service Desk Manager, this position is responsible for providing first-tier support to St. Scholastica faculty, staff and students for services provided by the Information Technologies department. This position clearly communicates solutions in a friendly and professional manner while providing initial solutions to IT Services questions and requests. These duties will include answering emails, telephone calls, and in person visits; entering tickets and assigning to the appropriate staff in the IT Department.
- Assist students, staff, and faculty with technology questions and/or problems.
- Staff the Computer Support Help Desk.
- Troubleshoot audio/video equipment problems.
- Create and resolve work orders
- Report equipment problems.
- Must be a current or incoming CSS student
- Students must qualify for federal work study
- Commitment to providing outstanding customer service.
- Have the ability to work virtually and/or on campus if need be. If one is working virtually, they must have their own computer.
- Have the ability to use Google Chat as the primary mode of communication between Help Desk staff
- Interest in technology and desire to learn more.
- Availability to work a minimum of 10 hours per week.
- Strong work ethic and reliability.
- Completion of the TA Job Training course.
- Some night and weekend shifts may be required.
- Customer Service skills, technical aptitude.
- Must be a current or incoming CSS student.
- Students must qualify for federal work study
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