Service Desk Analyst I - Chewy : Job Details

Chewy is seeking a highly motivated, customer focused Service Desk Analyst I to join the IT Service Desk team located Plantation, FL! Our Service Desk team is like no other, providing unbeatable five-star customer service and support to all internal customers while proactively addressing issues and queries, ensuring 100% internal customer satisfaction every time! The Service Desk Analyst serves a fundamental role in driving and maintaining successful first-time resolutions, responding to and resolving customer issues, problems and queries relating to IT systems used throughout the organization. This position is responsible for taking receipt of service desk support requests (primarily telephone but also email, written and in person) and logging them, either for first time resolution by the Service Desk Analyst or for escalation to other specialized areas of the IT Department. You will own requests and incidents ensuring resolution and customer satisfaction prioritizing them in accordan...Service Desk, Analyst, IT, Technical Support, Manufacturing, Technology