Service Desk Administrator - Blake Smith Staffing, LLC : Job Details

Summary of the main functions covered by the job holder:Must be fluent in Spanish as well as English. Based in New York and reporting to the IT Support Manager, the Service Desk Administrator is, amongst other functions, a key member for the operations of the IT environment of the Company. Its main duties will be: • Ensure a smooth and risk-free IT environment in support of our staff, clients & business as a whole • Help users with IT-related issues • Maintain the end-user IT environment • Perform daily IT Management and maintenance tasks • Keep IT company asset inventory updated • Provide timely and adequate communication to Manager/Colleagues • Participate in IT projects Specific tasks: • Be the support contact for local users and other branch offices if needed • Setup end-user working environment (Desktop/Laptop/Printer/Phones) • User Management tasks (AD, Exchange, File server, ...) • Monitor the daily operations of each system (backup jobs, system events, performance, ...) • Availability to perform corrective actions and support our business on & off business hours • Ensure clear and well understood Operating Procedures and Documentation for the daily and regular business IT activities • Keep users informed on best practices used within the company. Train them if necessary • Coordinate/Report with internal and external counterparties for problem resolutions if necessary Required Technical knowledge: • Strong knowledge of Windows client environments (Windows 10/11, Office 365 suite) • Strong knowledge of ticketing and asset management systems • Working knowledge of Microsoft Intune / SCCM will be an asset • Basic knowledge of Windows Server environments, SharePoint, and Application packaging Required competencies: • Excellent communication skills towards end users, colleagues, and suppliers • Attention to detail • Professionalism • Organizational and documentation skills • Proven Customer service and follow-up skills • Pro-active thinking and planning from day-to-day to medium-long term tasks • Initiative-taker/Self-starter Education/Experience/Various: • College degree in IT and/or similar experience • ITIL Certified • 3 years minimum experience in a similar position, preferably within an international commercial institution • Fluent in English and Spanish. Any other language is considered an asset. • International Traveling to other locations (Optional) • Onsite 3 days a week (Tuesday - Thursday)