Service Delivery Technician (12pm-10pm) - Iron Mountain : Job Details

Provide remote hands support for any request requiring actions within the data center space including server/network equipment racking, cabling and provide hands-on support for customer requests, on-the-job training will be provided. Monitor service management ticketing system for tasks as assigned throughout your daily shift. Tasks can include customer requests, escorting, trouble tickets, material handling, and customer installations. Proactively identify issues and take the needed steps to resolve them. Shipping and receiving: inbound and outbound shipments, dock space management, package delivery, customer service and will assist with recycling efforts. Key Skills, Requirements and Competencies:0-2 years experience in a customer service or data center environment preferred, but not required. Multi tasking - we use several different systems to manage ticket queues. Work tasks can change throughout the day. Attention to detail - ability to understand and follow a documented process a...Delivery Technician, Technician, Customer Service, Delivery, Technology, Healthcare