Service Delivery Specialist - H&M : Job Details

1 week ago Be among the first 25 applicantsWHAT YOU'LL DOAs aJob DescriptionWHAT YOU'LL DOAs a Service Delivery Specialist , in the Business Tech function, you will ensure effective and cost-efficient service delivery and service support delivery of H&M Support Services end-to-end.This hybrid role reports into our Market Business Tech Operations Manager and is based out of the New York Support Office.A Day in the LifeWorking at H&M means no two days are ever the same, but a typical day will include the following responsibilities*Ensure effective and cost-efficient service delivery and service support delivery of H&M Support Services end-to-endResponsible for following and implementing Support Services' vision, guiding principles, and ways of working (ITSM processes, tools, KPIs, roadmap, etc.)Assess service needs and support realization of service roadmapOversee and improve procedures for service processes/workflows (e.g., who/what/when/how)Monitor and review service deliveries and drive related continuous improvement initiativesBe the local point of contact and provide management of local stakeholders for Support Services deliveriesManage and support delivery of vendors and globally procured contracts (suppliers, MTPs, locally procured software, etc.) where neededQualificationsWHO YOU AREWe are looking for people with…Relevant experience and/or formal education such as bachelor´s degree4+ years of experience in IT services/operationsExperience in delivering services with ITIL principlesExperience in managing business-critical IT services in a large enterprise-grade organizationExperience managing and responding to major incidents and escalationsExperience documenting test plans, test cases and test executionExperience in structuring and operating service- and change governance (e.g. approval boards)Stakeholder management and complianceStrategic Planning, Execution and AlignmentService Delivery & Service Level ManagementProcess Management (ITIL processes)Continuous Service ImprovementChange Management & Organizational TransformationTest/ Quality managementAgile Methodology (e.g., SAFe, Scrum, Kanban)Problem SolvingTeamwork and CollaborationClear communicationInclusive, positive, open to feedback, willing to multitask and learn on the jobWho We AreH&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.WHY YOU'LL LOVE WORKING HEREAt H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.Additional InformationCompensation: salary range is $86,804 - $97,655 annually**This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.Seniority level Seniority level Entry levelEmployment type Employment type Full-timeJob function Job function AnalystIndustries RetailReferrals increase your chances of interviewing at H&M by 2xGet notified about new Service Delivery Specialist jobs in New York, NY .OVER-THE-COUNTER (OTC) SITE INFORMATION CLERK New York, NY $90,640 - $152,260 9 hours agoScheduling Coordinator - Full Time - Evening Manhattan, NY $50,000 - $60,000 3 days agoMember Experience Associate - New York City Jersey City, NJ $90,000 - $105,000 2 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr