Service Coordinator - Patterson Companies : Job Details

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
• Reconciles various CRM reports on a monthly basis.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other service coordinator duties as assigned.

Minimum Qualifications:

• Associates degree or higher preferred or 2-5 years equivalent industry experience.
• Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
• Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
• Possesses strong planning and organizational skills, both written and verbal.
• Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.

Preferred Qualifications:

• 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
• Previous working experience with project or resource coordination.
• Bookkeeping/accounting experience preferred.

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.