Service Coordinator - State of Indiana : Job Details

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Family and Social Services Administration:

The Disability and Rehabilitation Services envisions a community where all people have equal access and opportunity to realize their best lives. We are committed to partnering with individuals, families, and professionals to ensure person-centered services that empower people with disabilities, and their families, by connecting them to the resources and supports to live their best life. Our core value is that all people have the right to live, love, work, learn, play and pursue their dreams.

Role Overview:

The Bureau of Disabilities Services (BDS) administers programs that support children and adults with intellectual and developmental disabilities to live their best life through community supports and residential options. Services are delivered using an individualized, person-centered approach where all people have equal access and opportunity to realize their good life. This position plays a key role in the reverification and monitoring of BDS case management entities and providers. The Provider Reverification Specialist is primarily responsible for facilitating the provider reverification and accreditation processes, serving as the subject matter expert on the policies and procedures related to reverification, and performing monitoring activities and processes related to the ongoing quality and compliance requirements of providers.

Salary Statement:

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education or work experience.

The essential functions of this role are as follows:

• Monitor key performance indicators to ensure program effectiveness.
• Assist in developing, updating, and monitoring all policies and procedures related to the program area.
• Answer customer questions about program policies and procedures.
• Act as technical consultant to stakeholders to clarify and interpret policies and procedures.
• Prepare and disseminate monthly and annual program reports.
• Review the budget and program assets are allocated appropriately.
• Monitor compliance and make recommendations to the program to increase efficiencies.
• Prepare training materials and train agency employees on program requirements and usage.
• Deliver communication plans and communications.
• Serve as a liaison between agency and other state and federal agencies.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

You must meet the following requirements to be considered for employment:

• a Bachelor's Degree and 1+ year of experience, or
• an Associate's Degree and 3+ years of experience, or
• at least 5+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.

Related certifications and coursework may be considered for education or experience.

• Working knowledge in program subject matter obtained through experience and/or education.
• Specialized knowledge of program area including pertinent rules and regulations.
• Basic knowledge of all source materials and references including federal and state laws governing the programs.
• Ability to implement new principles and policies and discern any far-reaching implications.
• Ability to communicate effectively.
• The ability to apply general rules to specific problems to produce answers that make sense.
• Ability to work effectively with a wide variety of stakeholders.
• Working knowledge of accounting and budget principles.
• Able to perform essential functions with or without reasonable accommodation.

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].