Service Coordinator - Home Instead Senior Care : Job Details

Service CoordinatorAkron & Medina, OH$33K - $35KBe the Heart Behind the Care.At Home Instead, we believe that aging should be met with dignity, compassion, and connection. As a Service Coordinator, you'll play a vital role in ensuring our clients receive the care they need — and our Care Professionals feel supported every step of the way.If you're organized, empathetic, and thrive in a fast-paced environment where every day brings the opportunity to make a difference, we'd love to welcome you to our team.Why You'll Love Working Here:Health insurance, paid time off, and retirement planA supportive, mission-driven team that values kindness and collaborationOpportunities to grow professionally while making a meaningful impactPaid training and ongoing developmentEmployee discounts and assistance programBusiness casual work environmentA workplace where laughter, compassion, and purpose are part of every dayWhat You'll Do:Create thoughtful schedules that match clients with the right Care Professionals, fostering meaningful relationships.Answer calls with warmth, professionalism, and a genuine desire to help.Support our recruitment efforts by helping educate and coordinate Care Professionals.Monitor and respond to client and Care Professional needs with care and urgency.Maintain accurate records and ensure our ATS and scheduling softwares are up to date.Collaborate with your team to ensure seamless service delivery and client satisfaction.Participate in our on-call rotation (additional compensation provided).Share in the responsibility of maintaining 100% service coverage through contingency planning.What You Bring:A heart for service and a commitment to excellencePositive collaborative approach to solving problemsStrong communication and interpersonal skillsAbility to multitask, prioritize, and stay organizedComfort with technology (Microsoft Word, Excel; scheduling software)High school diploma or equivalent (business experience preferred)Valid driver's license and ability to meet Ohio background check requirementsSchedule & Location:Full-time | Monday–Friday, 8:30 AM – 4:30 PMOffice-based role with occasional field workLocal candidates only (Akron & Medina, OH)Ready to Be the Heart of Our Team?If you're looking for a career where your work truly matters — where you can help families, support seniors, and build a stronger community — we'd love to hear from you.Apply Now and Start Making a Difference Every Day!