Service Coordinator - Peterson Holding Company : Job Details

At Peterson, we partner with our customers to build the future. For over 85 years, our people's work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters!

Peterson Cat has the immediate need for an experienced Service Coordinator at our San Leandro, CA location.

Summary:

This position performs quoting functions, dispatch of undercarriage management specialist and coordination between parts, service and sales departments regarding machine repairs.

Essential Job Functions:

• Works with shop foreman, service supervisor, and parts department to acquire needed information to prepare service quotes for customers.
• Performs service department quoting activities.
• Coordinate all department labor needs as requested by internal & external customers.
• Communicate with customers regarding service activities including reviewing jobs, invoices & making recommendations for future repairs/maintenance.
• Respond to after-hours request for Service.
• In person, or over the phone, gather information to answer questions related to quotes.
• Creates additional charge quotes after service repair work has been started.
• Supports the customer quoting process of the local Product Support Sales Representative.
• Formats the quote in a manner conductive to DBS for purposes of open work orders to match quotes.
• Follow the work order parts in progress to ensure work matches the quote.
• Maintains punctual, regular, and predictable attendance.

Other Job Functions:

• Provides back-up when service manager is away from store.
• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully takes direction from supervisor/manager.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson's core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Associates Degree from a fully accredited college or technical school; and a minimum of five years of directly related experience in parts or sales, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

Certificates, Licenses, Registrations:

N/A

The pay range for this position is: $38.59 - $45.34. We also offer a total compensation package in addition to base salary.

Peterson Tractor Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.