Service and Parts Director - Bob Lindsay Honda : Job Details

What We Offer

• State of the art, newly designed and heated facility
• Growth opportunities
• Training and mentorship program to advance
• Medical Plan
• Dental Plan
• Vision Plan
• 401(k) Savings Plan
• Discounts on Products and Services
• Work-Life Balance

• Train and develop the Service and Parts employees
• Help to mold and improve the Service process to improve productivity and customer satisfaction
• Assist customers in servicing, repairing, and explaining each service need.
• Understand customers' requirements and concerns; matching requirements and concerns to various service options.
• Make the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keep up to date on new products, features, accessories and attend product training as required.
• Maintain a service customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintain a high Customer Service Experience (CSE) rating by handling customer complaints immediately and appropriately.

Qualifications

• At least 2 years experience in Service Management
• Previous experience as a Service Advisor
• Computer literate
• Good communication skills
• Valid driver's license and a clean driving record
• Must be able to pass a drug screen and background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.