Service Advisor - Atlantic Chevrolet Cadillac : Job Details

ABOUT US

The Atlantic Auto Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic, also known as the New York Auto Giant, has 22 stores on Long Island, ranging from Valley Stream to Centereach. Our brands include Lexus, Audi, Hyundai, Toyota, Nissan, Honda, Volkswagen, Chevrolet, Jeep, Dodge, and Chrysler.

Over the past ten years, Atlantic Auto Group has trained thousands of men and women in the art of selling cars. According to J.D. Power and Associates, It is evident by Atlantic Auto Group's consistent results that their formal sales training process is paying dividends. When compared to other dealer groups nationally, Atlantic exceeds key process benchmarks.

Atlantic Chevrolet is looking for a Service Advisor to join our results-oriented team.

The Service Advisor must understand the sales process involved in advising service customers about repairs and maintenance. The ideal candidate has an outgoing personality, excels at developing relationships, and provides excellent CSI scores.

WHAT WE OFFER

• Competitive Pay Plans
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Training
• Dedicated Leadership Team
• Employee Discounted Vehicle Purchase Program
• Career Advancement Opportunities with a Promote Within Culture

RESPONSIBILITIES

• Schedule service appointments in person or by phone to ensure prompt and accurate diagnosis of issues
• Make repair recommendations and manage repair delivery by setting and managing customer expectations
• Ensure all documentation is complete and complies with regulations and standards
• Attend staff meetings, trainings, and educational classes as required
• Perform other duties as assigned
• Greet all customers entering the service area professionally and friendly, answer questions, and direct them appropriately
• Verify customer appointments and relevant information such as name, VIN, mileage, etc.
• Arrange service or repairs and set expectations for cost and completion time

QUALIFICATIONS

• Understanding of the sales process involved in advising service customers about repairs and maintenance
• Highly organized with excellent communication skills
• Professional appearance and demeanor
• Excellent attendance and punctuality
• Valid and clean NY driver's license
• Ability to pass drug test and background check
• Outgoing personality and strong relationship-building skills
• Proven ability to develop relationships and achieve high CSI scores