Service Advisor - Campus Ford : Job Details

Join the Campus Ford Family as an Automotive Service Advisor – Waynesboro, VA

Campus Ford is growing, and we're on the lookout for a driven, customer-focused Automotive Service Advisor to join our team in Waynesboro, Virginia. This is your chance to be at the forefront of the automotive industry—working with cutting-edge diagnostic technology, promoting premium vehicle parts and accessories, and delivering unmatched service in a modern, state-of-the-art facility.

What You'll Be Doing

As a Service Advisor, you'll serve as the vital link between our customers and service technicians. Reporting to the Service Manager, your key responsibilities will include:

• Scheduling service appointments and preparing repair orders, estimates, and invoices

• Communicating clearly with customers—face-to-face and over the phone

• Identifying and recording vehicle issues and ensuring technician follow-through

• Promoting additional vehicle services, accessories, and parts

• Gaining customer approval for work before proceeding

• Coordinating internally to meet timelines and service commitments

• Maintaining consistent communication and delivering a smooth, stress-free customer experience

What We're Looking For

You're more than just a service writer—you're a people-first problem solver with a passion for cars and customer satisfaction. The ideal candidate is:

• Experienced: Previous service advisor or writer experience is required

• A great communicator: Outstanding phone and interpersonal skills are a must

• Customer-obsessed: You go the extra mile to ensure satisfaction

• Motivated & Upbeat: You bring a positive attitude and thrive on teamwork

• Tech-savvy: Able to explain technical issues in plain English

• Growth-minded: You're ready to learn, adapt, and evolve

What We Offer

• 401(k) retirement plan

• Health, Dental & Vision Insurance

• Paid Vacation & Holidays (after one year)

• Paid Uniforms

• Paid Professional Training

• No Saturdays – Enjoy Your Weekends!

Ready to Shift Gears on Your Career?

Join a team that values integrity, teamwork, and excellence. At Campus Ford, you're not just starting a new job—you're building a rewarding future in the automotive industry.

Apply today and drive your career forward with Campus Ford in Waynesboro!