Senior Venue Operations & Market Development Manager - Phi Centre : Job Details

## Senior Venue Operations & Market Development ManagerPHI StudioPublication dateJun 20, 2025Location: EXP, Rosemont, Illinois, USA (new venue)Working hours: Full timeType: Fixed-term contractSpoken and written languages: EnglishBase salary: $50,000 - $65,000 USDReporting to the Director of Operations, the Senior Venue Operations & Market Development Manager will oversee the full management of a designated venue within PHI Studio's portfolio. This role combines hands-on operational oversight with strategic responsibilities aimed at expanding the venue's presence through B2B partnerships and business growth initiatives. The incumbent will lead all aspects of venue operations—ensuring safety, efficiency, and an exceptional visitor experience—while actively seeking new market opportunities and developing strategic relationships with cultural, corporate, and entertainment partners to increase visibility and revenue streams.This position requires a proactive leader with extensive experience in venue operations, stakeholder engagement, and business development within immersive arts or entertainment sectors. The ideal candidate will also demonstrate exceptional team management skills, with a proven ability to build, lead, and motivate cross-functional teams in a fast-paced, customer-focused environment.## About PHI Studio specializes in the production and development of original content, as well as the marketing and distribution of immersive experiences. We focus on large-scale, high-profile art-entertainment projects, and XR (extended reality) experiences for location-based entertainment (LBE) venues. Each project is designed to have a global reach, with the aim of traveling internationally and captivating diverse audiences around the world. As a catalyst for innovation, PHI Studio brings together artists, designers, directors, and producers in daring collaborations with leading talents, continuously pushing the boundaries of art and technology.PHI Studio operates in alignment with the mission and values of PHI, which for nearly 20 years has offered a rich program of exhibitions and events in the heart of Old Montreal.## Main responsibilities* Oversee and manage all operational aspects of the venue, ensuring safety, cleanliness, functionality, and a high-quality visitor experience;* Develop and implement operational protocols, maintenance plans, and safety standards specific to the venue, ensuring compliance with all regulations;* Lead, mentor, and manage venue staff, fostering a culture of service excellence, accountability, and continuous improvement;* Recruit, onboard, and train staff, ensuring they are equipped to deliver excellent customer service and operational standards;* Take a leadership role in human resources, including conflict resolution, staff development, performance evaluations, and addressing workplace issues promptly and effectively;* Implement HR policies and practices that promote a positive and inclusive workplace environment, emphasizing conflict prevention and resolution;* Ensure accurate and confidential maintenance of employee records and HR dossiers;* Handle employee relations, including mediating conflicts and coaching managers and staff with conflict management techniques to foster a collaborative, respectful, and productive team atmosphere;* Coordinate staffing, scheduling, and ongoing training initiatives to meet operational and strategic goals;* Establish and nurture strategic B2B relationships with corporate clients, vendors, and other stakeholders to promote the venue's offerings;* Identify and develop new business opportunities within the local markets, creating partnerships to expand the venue's reach;* Collaborate with marketing and sales teams to develop targeted strategies for attracting B2B clients;* Drive marketing initiatives that position the venue as a premier location for immersive experiences, corporate events, and partnerships;* Oversee venue-specific logistics, including event management, resource allocation, and equipment inventory;* Coordinate with internal teams—including marketing, box office and technical departments—to ensure seamless execution of activities;* Implement communication, teamwork, and staff engagement strategies to ensure a motivated and cohesive team;* Perform additional managerial and strategic duties to support the venue's growth and operational excellence.## Requirements* At least five years of experience;* Bachelor's degree in a relevant discipline;* First Aid/CPR certification or willingness to obtain quickly;* Proven track record of developing and executing B2B partnerships, with a focus on expanding market reach;* Strong leadership, negotiation, and stakeholder management skills;* Fluency in English, spoken and written;* Proficiency with Google Suite, Microsoft Office, CRM tools, and digital marketing platforms;* Ability to leverage technology for operational efficiency and marketing strategies;* Experience in immersive arts, entertainment, or cultural environments is a strong asset;* Knowledge of organizational development, HR policies, and legal/regulatory compliance.## Our Benefits### Grow at PHIAt PHI, there's always room to grow. We support the careers of our employees and love it when we can offer new opportunities to our teams.### Hybrid work environmentWe allow our employees to perform most tasks remotely from home. We encourage PHI's common spaces to be used as a gathering place that fosters creativity and teamwork—rather than as an office.### Well-beingPhysical activity has many benefits for the body and mind, which is why PHI offers its employees an allowance to contribute to the expenses of physical activities (materials, registration fees, events, etc).### Vacation and time offWe understand that our employees need time to recharge, which is why we offer paid time off for vacations, personal days and sick days.### InsuranceEmployees benefit from a comprehensive group insurance plan that offers life insurance, critical illness, healthcare benefits and more. Virtual care and telemedicine services also included.### Group RRSPEmployees can choose to join our group retirement savings plan, which gives them access to low management fees and tools that'll help them achieve their financial goals.## Our valuesCommitmentArt and culture are essential pillars in maintaining a healthy and sustainable society. Our teams are invested in enacting PHI's mission and vision on a daily basis. As a result, we are committed to sharing and encouraging the work of artists and defending their questions and explorations that reflect our collective reality.CollaborationBy joining forces, we create value for us all. Every voice and every talent contributes to enriching PHI. We offer space for dialogue, exchange and experimentation that encourages active participation. Our strength lies in our approach, working in concert with artists, innovative minds and institutions from around the world.Avant-gardeWe embrace novelty, experimentation and pioneering spirit. PHI is a laboratory where new ideas take shape, where artists push beyond their own limits and where innovation is encouraged. Looking to the future, we are committed to listening to the voices of creators and our collaborators, offering them a space for expression and reflection.IntegrityWe are committed to maintaining the highest standards of ethics and honesty in everything we do. In harmony with our values and mission, we strive to act collectively with transparency and accountability with our colleagues, artists, public, and communities at large. We strive to build a culture of trust by fostering responsiveness and humility.CaringAbove all, we are committed to creating an environment where everyone feels heard and supported, defending best practices in equity, diversity, accessibility and inclusion. We actively seek to#J-18808-Ljbffr