Senior UX/CX Research Consultant – Hybrid USA R0050695 - Wolters Kluwer : Job Details

Senior UX/CX Research Consultant – Hybrid USA

Company Overview

Wolters Kluwer is a global leader in professional information services, serving professionals in Legal, Tax, Health, Finance, and Compliance sectors. Our market-leading tools and software solutions help clients manage their businesses effectively and make informed decisions. We combine deep domain knowledge with advanced technology to support critical decision-making in various industries.

The Business Unit

The Digital eXperience Group (DXG) develops products and solutions, providing consulting to Wolters Kluwer's global business units. We support the expansion of online product portfolios and leverage industry insights to drive innovation.

The Position

The Senior UX/CX Research Consultant, reporting to the Associate Director of UX/CX Research, will oversee UX research for the Lien Solutions business within our Financial and Corporate Compliance Division. The role involves partnering with senior stakeholders to deliver data-driven, user-centered experiences.

Work Arrangement

Hybrid: Attend the closest office within 50 miles eight days a month for in-person collaboration. Please see our office location directory for options:

Responsibilities include, but are not limited to:

• Leading user research initiatives using various methods such as surveys, usability testing, and contextual inquiry.
• Partnering with product teams to inform design decisions with research insights.
• Promoting a culture of feedback and continuous improvement in user experience.

Required Job Qualifications

• Minimum 8 years of relevant research experience.
• Experience working with senior clients, stakeholders, and development teams.
• Excellent communication and presentation skills.
• Experience in a Lean/Agile environment.
• Knowledge of financial services, banking, compliance, legal, or tax domains.
• Understanding of lending processes and financial products.
• Experience with digital transformation initiatives in financial services.
• Proficiency with remote research tools like MIRO, Dovetail, and Great Question.
• Bachelor's degree required; Master's degree preferred.

Essential Duties and Responsibilities

• Partner with product management, UX design, and engineering to define research strategies aligned with business goals.
• Plan and execute user research, synthesizing findings to inform product design.
• Evaluate prototypes and solutions with users to ensure usability and effectiveness.
• Foster a data-driven culture within product teams.

Additional Information

Wolters Kluwer offers comprehensive benefits, including medical, dental, vision, 401(k), tuition assistance, paid time off, and parental leave. Details available at:

Company Overview

Wolters Kluwer (EURONEXT: WKL) provides expert solutions across healthcare, legal, finance, and compliance sectors, serving over 180 countries with approximately 20,000 employees. Headquartered in the Netherlands, we are recognized for our workplace excellence and trustworthiness.

Disclaimer: This description is not exhaustive and may be revised. #LI-Hybrid

Applicants may be required to work onsite during the recruitment process.