Senior Underwriting Operations Associate- IP Reverse Flow - Swiss Re : Job Details

About the Role We have an exciting opportunity to join Swiss Re as a Senior Underwriting Operations Associate supporting our International Operations Reverse Flow Business Services team, with particular focus on Property insurance coverage. Learn the inner workings of handling International Business Reverse Flow by processing policies and endorsements timely and accurately, as well as providing administrative and technical support to the Producing Office Property Underwriters and UA's. Duties and responsibilities directly impact productivity, process efficiency, timeliness, profitability, and accuracy of the underwriting process. About the Team This team is critical to the underwriting process by performing the following duties and responsibilities:

• High interaction and coordination with Producing Offices (Underwriters, UA's etc), on-shore/off-shore support, as well as other functional areas such as Products, Finance, and Claims.
• We support the Regions outside of North America who have a need to place local coverage, as well as the North America Producing Office.
• Communicate via telephone, e-mail, or in person with Producing Office Underwriters and Brokers delivering top notch service.
• Formulate answers to questions, reviewing files, records, and other documentation as needed; disseminate or explain information, take direction, and resolve issues.
• Conduct preliminary deal analysis; prepare applicable account data for review by underwriter or client manager.
• Read, coordinate and work with detailed source documents from external customer information, determine appropriate next steps. Compose business correspondence, with input from underwriter (if needed), Collaborate and handle the development/maintenance of Standard Operating Procedures, system and tool improvements and testing/piloting system and process changes.
• Proactively problem solve to meet and exceed client/broker expectations with internal standards. Participate in ongoing reviews and task analysis, making recommendations from which business decisions are based.
• Follow-up with Underwriters or others on outstanding items and documentation. Work on identifying process/system improvement concepts, and critical success factors for achieving high results in operations.
• Attend meetings and various International Business trainings to learn new skills and stay updated with the latest international regulations.
• Participate on special projects, as assigned. Performance measurement criteria
• Adhere to established performance standards and metrics applicable to the business divisions supported.

About You

• Associates Degree or equivalent experience; 4-year degree a plus; you should have a minimum of 2-4 years of relevant Insurance Operations insurance experience
• Strong customer focus and service orientation and have excellent digital literacy - Microsoft Excel, Word, PowerPoint, SharePoint, and Outlook apply online
• Demonstrated collaborative approach with strong interpersonal skills, building and maintaining effective working relationships successfully in a globally located team while being sensitive to cultural differences.
• Ability to work on complex problems, review detailed information and evaluate options to assist and implement solutions
• Ability to follow established processes and procedures
• Process-oriented toward volume and accuracy goals
• Must be fully proficient with English (reading, written and verbal), additional languages a plus.

The position is flexible to one of the following offices: Kansas City, MO or Alpharetta, GA. Our company has a hybrid work model where the expectation is that you will be in the office three days per week. The estimated base salary range for this position is $56,000 to $94,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a total compensation approach when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation. About Swiss Re Corporate Solutions Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime. Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled. During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed. Keywords: Reference Code: 134849