Senior Trainer, Client Education Services - ICE Services : Job Details

Senior Trainer, Client Education Services Join to apply for the Senior Trainer, Client Education Services role at ICESenior Trainer, Client Education Services 1 day ago Be among the first 25 applicantsJoin to apply for the Senior Trainer, Client Education Services role at ICEGet AI-powered advice on this job and more exclusive features.Job PurposeThe Client Education Services, Senior Trainer, delivers product training to ICE Mortgage Technology clients, partners, and employees. The Senior Trainer is responsible for training the Encompass administrator courses and staying current on all the new Encompass administration features. Additionally, the Senior Trainer may be required to learn new administration software within the ICE platform and then create and deliver the software training while achieving high levels of participant satisfaction. This will be a key role in ensuring that Encompass administrators have the background and knowledge to maintain optimal Encompass configurations.OverviewJob PurposeThe Client Education Services, Senior Trainer, delivers product training to ICE Mortgage Technology clients, partners, and employees. The Senior Trainer is responsible for training the Encompass administrator courses and staying current on all the new Encompass administration features. Additionally, the Senior Trainer may be required to learn new administration software within the ICE platform and then create and deliver the software training while achieving high levels of participant satisfaction. This will be a key role in ensuring that Encompass administrators have the background and knowledge to maintain optimal Encompass configurations.ResponsibilitiesProvide onsite and virtual training of ICE Mortgage Technology platform productsValidate the participant's comprehension of the material delivered and provide any follow-up communicationDesign and develop curriculum using appropriate instructional design methodology and development toolsWrite scenario and exercise scripts for real world demonstration of conceptsWrite scripts and record audio for videos and eLearning modulesMaintain current expertise and knowledge of the mortgage industry and all ICE Mortgage Technology products with an advanced level of understandingEnsure adoption of ICE Mortgage Technology platform and services through efficient training programsDrive continuous improvement of training programsIdentify issues or processes in need of improvement and work with leadership to develop solutionsManage and execute solutions to complex, ambiguous problems to meet functional objectivesAssist team members in overall understanding of the ICE Mortgage Technology platform capabilitiesMentor team members on delivery best practicesDevelop and drive special projects based on best practicesKnowledge And Experience6+ years mortgage banking or banking experience or closely related financial services experience3+ years Encompass administration experienceExperience with at least one core programming language (preferably Visual Basic, .NET, or JavaScript)Experience training on the Encompass platformBasic understanding of various training methodologiesAbility to solve problems independently and prioritize one's own workloadProven ability to have a growth mindset with emphasis on strategy and optimal customer experienceExcellent client management skillsMust be able to travel within the US up to 15% of the timeBachelor's degree from an accredited institution, or equivalent certifications and experience is requiredSeniority level Seniority level Not ApplicableEmployment type Employment type Full-timeJob function Job function Education and TrainingReferrals increase your chances of interviewing at ICE by 2xSign in to set job alerts for “Senior Instructor” roles. Atlanta, GA $128,600.00-$193,000.00 1 week agoManager, Customer Success, Optimization-R-251377 Atlanta, GA $114,000.00-$218,000.00 4 days agoAtlanta, GA $108,000.00-$144,100.00 1 week agoRegional Customer Success Senior Manager (Remote) Atlanta, GA $100,700.00-$181,200.00 6 hours agoCustomer Success Manager - First CSM at High Growth Health Tech Job Board Atlanta, GA $60,000.00-$90,000.00 3 days agoAtlanta, GA $57,000.00-$65,000.00 2 days agoSenior Client Success Manager (Team Lead) Atlanta, GA $75,000.00-$80,000.00 2 days agoAtlanta, GA $80,000.00-$100,000.00 3 weeks agoClient Success Manager (Optometry Focus) Atlanta, GA $60,000.00-$91,000.00 1 week agoAtlanta, GA $185,500.00-$293,900.00 1 week agoDunwoody, GA $45,000.00-$55,000.00 1 day agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr