🚨 New Role – Senior Technical Project Manager 🚨
We're seeking an External Technical Project Manager to lead high-impact, customer-facing enterprise software deployments for a public safety technology organization leveraging AI to help law enforcement protect communities. You'll be embedded with one of their clients in the NYC area, managing projects from planning through go-live.
💼 Position Details:
- Location: Hybrid – 3x/week onsite at client location in Queens, NY
- Compensation: $120,000–$140,000 base + $10K bonus + stock options
- Travel: ~35% (primarily local to the NYC region)
- Work Authorization: Must be a U.S. Citizen or Green Card holder – sponsorship is not available.
- Interview Process:
- Virtual interview – Director of TA
- Virtual interview – Director of Professional Services
- Virtual interview – EVP of Investigative Services
- Offer
Key Responsibilities
- Lead the planning, execution, and delivery of customer software projects with full ownership of outcomes.
- Develop and manage project schedules, resources, and plans, aligning with business and customer objectives.
- Serve as the primary customer point of contact, managing expectations, risks, and escalations.
- Collaborate cross-functionally with Product, Engineering, Professional Services, and Support teams.
- Oversee contract requirements, scope, change control, and quality metrics.
- Conduct requirements gathering, design sessions, training, and go-live events with stakeholders.
Required Skills & Experience
- 10+ years in project/program management within software (public safety, SaaS, or enterprise software preferred).
- Proven external client-facing experience, able to communicate effectively with developers, stakeholders, and business users.
- Proficiency in JIRA and Confluence for project tracking and documentation.
- Vendor management expertise for coordinating third-party suppliers and partners.
- Familiarity with AI-related projects and enterprise software deployment processes.
- Strong forecasting, budgeting, and cross-team coordination skills.
- PMP or PgMP certification is strongly preferred.
Why This Role?
You'll work on mission-driven public safety technology that directly impacts communities, while engaging with both technical and non-technical stakeholders. This is an opportunity to manage complex, meaningful projects in a highly visible role.