Senior Technical Account Manager - Softswiss : Job Details

SOFTSWISS continues to expand the team and is looking for a Senior Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

SOFTSWISS Casino PlatformFull-service modular software platform to manage online casino operations.Learn More

• Establishing communication channels between the Client and SOFTSWISS Teams
• Acting as Client's representative within the Platform
• Assisting the Client with technical requests/issues via the helpdesk
• Performing initial troubleshooting, debugging and issue iteration
• Routing unsolved cases to related teams
• Prioritisation of Client's cases on the Platform
• Consulting the Client on their use of our product
• Acting as a stakeholder for client-relevant product requests
• Iterating Client's ideas and problems to tailor our product to their needs
• Proactive monitoring of Client's system and its metrics, both technical and business-related

• Strong soft skills, focusing on communication for both technical and non-technical audiences, conflict resolution and ability to collaborate within cross-functional teams
• Strong analytical thinking skills, including the ability to distinguish correlation from causation, capability to identify patterns, solve complex problems, and think critically under pressure
• Fluency or proficiency in English, with a minimum level of B2 or higher
• Fluency or proficiency in Russian, with a minimum level of C1 or higher
• Previous work experience in large-scale software development environments, including customer-facing roles
• Familiarity with Application Programming Interfaces (APIs); basic understanding of multi-tenant architecture, knowledge of proxying and related network concepts, GitLab CI/CD pipelines, comprehension of data-driven systems
• Command of markup web languages (HTML, CSS); basic knowledge of modern frontend frameworks, particularly React; Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles and responsive design practices
• Experience with business analysis and product management processes to align technical solutions with customer needs.
• Proficiency in analyzing datasets to extract actionable insights and drive decision-making
• Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA
• Familiarity with Agile frameworks, including SCRUM, and a solid understanding of iterative delivery
• Desire and ability to learn new concepts, tools, and methodologies quickly

• Private insurance (depending on contract type)
• Free English lessons (online)
• +1 day off per calendar year
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS is an international technology company with software development expertise in iGaming, fintech, and martech.

We employ on-site, hybrid, and remote teams across multiple offices and countries around the world. SOFTSWISS is known as a celebrated and trusted partner for clients working across diverse niches.

• Founded in 2009
• 4 offices worldwide
• 9 proprietary products
• 1,200+ brands using our software

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