Senior System Analyst - Winter Park Recruiting LLC : Job Details

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Winter Park Recruiting provided pay range

This range is provided by Winter Park Recruiting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $105,000.00/yr

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Winter Park Recruiting is a leading recruitment agency focused on connecting exceptional talent with companies that value growth, integrity, and a thriving work environment. We specialize in placing high quality candidates across various industries, helping organizations build high-performing teams. We believe in personalized, strategic recruitment solutions that align with our clients' unique needs and cultures.

We are currently looking for a Platform Systems Analyst (Enterprise Monitoring) in the Orlando, FL area.

This position could be eligible for a hybrid work model with 3 days in office and 2 days remote.

Ability to work hybrid will be determined within the first 30 – 90 days upon successful completion of training and based upon performance.

JOB SUMMARY:

The Sr. Platform Systems Analyst - Enterprise Monitoring will be responsible for implementing and maintaining a comprehensive enterprise monitoring solution that supports high-availability services through proactive and predictive alerting. Monitoring responsibilities would include network infrastructure, server hardware, operating systems, applications, and end-to-end business processes within a 24x7 enterprise production environment. This person will also focus on aligning current monitoring and automation tools and technologies (AppDynamics, SCOM, Azure Monitor, Azure Application Insights, Azure SQL Insights, Entuity, Prometheus, BigPanda, and xMatters), into a unified observability solution. This solution will provide visibility into complete business transactions across the enterprise and deliver actionable alerts and management reports for key metrics, trends, and performance indicators.

This position will be responsible for implementing and maintaining an enterprise-wide monitoring solution within a 24/7 production environment.

ROLES AND RESPONSIBILITIES:

• Design, deploy, and manage end-to-end monitoring and observability solutions across infrastructure, applications, databases, and cloud services.
• Administer, maintain, and support enterprise monitoring tools, including routine upgrades, license management, and system tuning.
• Manage and maintain existing monitors across platforms, ensuring they remain relevant, accurate, and aligned with evolving system and business requirements.
• Review and recommend alert thresholds, KPIs, and escalation criteria to ensure actionable and meaningful alerting.
• Collaborate with application, infrastructure, database, and network teams to define monitoring strategies for performance, availability, and reliability.
• Integrate tools such as AppDynamics, Prometheus, Azure Monitor, SCOM, Entuity, BigPanda, WhatsUpGold, and xMatters into a cohesive observability platform.
• Build and maintain dashboards, metrics visualizations, and alert rules using Azure Monitor, Application Insights, and Grafana.
• Support synthetic and real-user monitoring to measure application performance and user experience.
• Streamline alerting workflows and escalation paths using tools like xMatters to support 24x7 incident response.
• Help teams identify monitoring gaps, reduce noise and false positives, and enhance correlation using tools like BigPanda.
• Oversee monitoring of SSL certificates, URLs, and Key Vault secrets, ensuring proactive renewal and alerting.
• Analyze telemetry and diagnostic data to aid troubleshooting and incident root cause analysis.
• Provide monitoring expertise and implementation support for IT projects and new technology rollouts.
• Document tool configurations, monitoring policies, operational procedures, and troubleshooting guides.
• Continuously evaluate observability coverage to ensure system visibility, scalability, and security.
• Deliver periodic reports on system health, capacity trends, alert volumes, and KPIs to leadership and stakeholders.

REQUIRED SKILLS:

• Bachelor's degree in computer science, Engineering, Information Systems, or related field, or equivalent experience
• 3+ years' experience in enterprise monitoring and observability, including application performance monitoring (APM), infrastructure monitoring, and event management.
• Proficiency with monitoring tools such as AppDynamics, Prometheus, Azure Monitor, SCOM, Entuity, and WhatsUpGold.
• Hands-on experience with xMatters or similar tools for alert routing, workflows, and escalation management.
• Experience with event correlation platforms like BigPanda.
• Strong understanding of cloud-native monitoring principles (especially Azure).
• Familiarity with SNMP, network monitoring, and core LAN/WAN, firewall, and load balancer components.
• Knowledge of Windows and UNIX/Linux server administration.
• Strong grasp of enterprise application architectures and monitoring challenges across distributed systems.
• Ability to translate low-level telemetry into high-value business reports and dashboards.

PREFERRED SKILLS:

• Familiarity with ITSM platforms (e.g., Helix, Remedy)
• Experience with dashboarding tools (e.g., Grafana, Power BI)
• Familiarity with DevOps and SRE principles
• ITIL Certification

Winter Park Recruiting is an Equal Opportunity Employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesHospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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