Senior Software Engineer, Network Edge San Francisco, CA - Ngrok : Job Details

ngrok is a universal gateway trusted by over 7M developers to get their apps online faster in a secure way. With just one line of code or just one command, developers can deliver their services and offload non-functional requirements such as authentication, observability, performance, and high availability. All without provisioning legacy proxies, load balancers or VPNs. ngrok's simplicity has made it a de-facto standard tool among developers and operations teams, and the world's top brands — including GitHub, Okta, HashiCorp, and Twilio — recommend ngrok as a key technology partner.

Our mission is to free developers and operations teams from the complexities of networking, so they can focus on creating breakthrough apps and APIs—without getting bogged down by IPs, ports, DNS, and firewall configurations. This gives you an unparalleled opportunity to drive real innovation and make a lasting impact, all while doing the most meaningful work of your career.

The opportunity

As a Senior Software Engineer for Network Edge, you will leverage the power of the ngrok platform to design, build, and implement product features that meet current customer needs and anticipate future demands. You will join an amazing team of talented and motivated engineers with diverse backgrounds and experience who value collaboration, learning and improvement, trust and respect, and technical excellence. We believe in creating an environment where teammates enjoy working together, celebrate successes, and have fun solving interesting problems.

The architecture you'll work on already serves millions of users worldwide, and your contributions will help shape its next evolution. It's an exciting time to join the team as we continue making significant progress at a rapid pace. If you're eager to take on meaningful challenges and make a positive impact, we'd love to hear from you!

This is a hybrid position and requires travel to the SF ngrok office on Tuesdays and Wednesdays.

You can expect to …

• Build features to simplify and accelerate user adoption of our agent and cloud endpoint capabilities, reducing complexity and lowering the barrier to entry for developers.
• Expand our traffic policy engine by adding new actions and variables to improve flexibility and control.
• Collaborate closely with engineers, product teams, and stakeholders to understand requirements and deliver high-quality, scalable solutions.
• Participate in code reviews and provide constructive feedback to maintain the highest standard of code quality.
• Troubleshoot, debug, and resolve issues across the entire stack, and contribute to the on-call rotation to ensure system reliability.
• Leverage data-driven insights to guide actions that improve customer satisfaction and drive business outcomes.
• Advance technical progress, gaining buy-in across the organization and ensuring alignment on strategic initiatives.
• Build software designed for scalability, supporting large user bases and high-throughput systems.
• Mentor and support other engineers, fostering growth, knowledge sharing, and a collaborative culture within the organization.

You are a good fit if you …

• Have 5+ years of experience writing high-quality production software in Go or languages like Rust, C, Java, or C++.
• Have worked on distributed systems at scale and possess depth in computer networking.
• Are comfortable navigating ambiguity, making trade-offs to deliver features today without compromising long-term quality, and driving innovation.
• Thrive in a collaborative, fully remote, distributed team environment and have experience working asynchronously.
• Can build alignment across stakeholders and collaborate cross-functionally at a senior level while fostering growth and opportunities for your colleagues.
• Are passionate about mentoring, supporting junior engineers, and contributing to a culture of continuous learning and improvement.
• Recognize that diversity in thought and background strengthens teams and actively support an inclusive culture.
• Learn from mistakes, adapt quickly, and maintain a forward-focused mindset.
• Have experience working in a startup environment and are excited to build customer-facing features.

Compensation

Tier 1 (SF, LA, Seattle, NYC): Minimum salary of $172,000 to maximum $215,000

Job level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity.

#LI-Hybrid

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All candidates must be US-based, and legally authorized to work in the United States.

If your experience is close but doesn't fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences!

Compensation for this role depends on level, but we provide a competitive mix of salary and equity.

We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.

We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.

We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.

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