Senior Salesforce Developer, Service Cloud - Freddie Mac : Job Details

Employer Industry: Contact Center SolutionsWhy consider this job opportunity:- Salary range between $113,100 USD - $151,300 USD- Annual bonus and equity included in the compensation package- Comprehensive health and wellness benefits, including 100% employer-paid medical, dental, and vision options- Flexible time off and ample learning and development opportunities for career growth- Supportive benefits for parents and families, including adoption reimbursement and maternity support- Recognition programs such as Bonusly and peer-nominated awards for great workWhat to Expect (Job Responsibilities):- Design and develop solutions on Salesforce to enhance contact center operations, including agent productivity and customer interactions- Build and maintain integrations between Salesforce and contact center technologies, ensuring efficient data flow- Implement automated workflows to optimize operations like call routing and agent scheduling- Collaborate with cross-functional teams during all project phases, from design to deployment- Provide ongoing support and maintenance for Salesforce and integrated technologiesWhat is Required (Qualifications):- BS/BA degree in Computer Science, Engineering, or a related field, or equivalent experience- Minimum of 5 years of hands-on Salesforce development experience with Apex, Lightning UI, and REST/SOAP APIs- Expertise in CI/CD tools like Autorabit, Github, and Jenkins- Strong understanding of Salesforce Service Cloud and Sales Cloud features related to contact center operations- Proven ability to lead technical projects independently from conception to deliveryHow to Stand Out (Preferred Qualifications):- Salesforce certifications such as Platform Developer I/II- Experience integrating AI/ML models into contact center solutions- Familiarity with key contact center metrics and tools to track and improve them- Experience with integrating Salesforce with other applications like Zendesk or Freshdesk- Knowledge of Managed Packages and open CTI features in Salesforce#ContactCenterSolutions #SalesforceDevelopment #CareerGrowth #CompetitiveBenefits #FlexibleWorkEnvironmentWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.