Senior Sales Engineer (AI/ML) - Worldlink US : Job Details

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WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of I don't know how or I can't at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit .

We are seeking a dynamic and results-driven Senior Sales Engineer who will drive business growth by understanding customer needs, providing technical solutions and effectively articulating the value of our products or services. Your role will be pivotal in effectively communicating technical information to customers and helping to develop and maintain relationships to build trust. This position is on site at our Frisco, TX office.

This is an exciting opportunity to contribute to WorldLink's success and be part of a high performing sales team in a competitive market. If you are passionate about sales and innovation, we encourage you to apply.

Role and Responsibilities:

• Study customer needs, pain points and business challenges to create a customized sales proposal alongside sales team.
• Conduct product demonstrations to showcase key features and functionalities and address technical questions and concerns from customers.
• Provide pre-sales support by answering technical inquiries and participating in sales meetings.
• Liaise with the engineering or technical team to address technical concerns or requirements.
• Opportunities to travel with the executive team to assist with technical discussions.
• Develop and deliver technical documentation, including user manuals, technical specifications and product training sessions.
• Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions.
• Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service.
• Give active feedback and insights from the market to the product development and marketing team.
• Participate in sales meetings, trade shows and industry events to promote our products or services.
• Stay updated on industry trends, market dynamics and competitor offerings.
• Drive revenue and sales growth through effective management of partner engagement, business development, internal collaboration, and marketing strategies.
• Collaborate with practice leaders to strategically pursue new opportunities on a diverse collection of targeted accounts.
• Leverage Sales platforms to drive a forecast and collaborate with Account and Practice leaders.

Required Experience and Education:

• 5+ years of experience as a sales engineer or in a similar technical sales role.
• Bachelor's degree in engineering, computer science or related field preferred.
• Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non- technical audiences.
• Demonstrable experience in presenting technical products and services to customers, providing expert advice, and troubleshooting customer queries.
• Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customer and internal teams.
• Strong problem solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
• Self- motivated and target driven with a proven track record of meeting or exceeding sales targets and driving revenue growth.
• Enthusiastic about sales and technology
• Ability to partner with clients to understand their organizational needs and recommend solutions that add value to their business.
• Budget and project management experience.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization and reporting skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent collaboration and team-building skills.

Other Requirements:

• Must be onsite at Frisco Headquarters office.

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we'll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
• Vision Plan
• Short-Term Disability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• IndustriesIT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

Disability insurance

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