Senior Program Manager - SHEIN : Job Details

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future!

Position Summary

SHEIN is seeking a Senior Program Manager – West Coast Operations (Warehouse & Logistics) to lead critical cross-functional initiatives across our West Coast distribution centers. This role reports directly to the Director of West Coast Warehouse & Logistics Operations and is responsible for initiating, coordinating, and delivering strategic and operational projects that enable scalable, high-performing fulfillment capabilities.

The ideal candidate is execution-focused, highly collaborative, and capable of managing complex stakeholder environments involving internal teams, external partners, and cross-regional functions.

Key Responsibilities

1. Project Leadership & Coordination

a. Lead cross-functional execution of key warehouse initiatives from planning to delivery.

b. Ensure projects are completed on time, within scope, and meet performance objectives.

c. Coordinate internal and external stakeholders to support project goals.

2. Strategic & Operational Projects

Projects include but are not limited to:

a. Optimization and capacity scaling for cross-border and domestic parcel consolidation flows.

b. Operational enablement for strategic logistics programs such as customs clearance, label conversion, and regional sortation.

c. Inbound receiving process redesign and system change management.

d. Return-to-vendor (RTV) workflow redesign and implementation.

e. Initiation and rollout of inter-warehouse transfer processes and supporting systems.

3. Vendor Management & Performance Optimization

a. Own performance management of third-party partners and vendors.

b. Collaborate with service providers to drive joint improvements in speed and quality KPIs.

4. Strategic Planning & Execution Enablement

a. Support West Coast operations leadership in setting team OKRs, action plans, and execution tracking.

b. Provide visibility into project dependencies, risks, and progress.

5. Cross-Functional Collaboration

a. Act as key liaison to BI, capacity planning, and CN-based planning teams.

b. Translate operational needs into system and process requirements across functions.

6. Reporting & Communications

a. Prepare and deliver weekly and monthly reports on key initiatives, project progress, and outstanding actions for executive leadership review.

Qualifications

● Bachelor's degree in Supply Chain, Operations Management, or related field; Master's degree preferred.

● 6+ years of experience in logistics operations, program management, or warehouse network planning.

● Proven success in leading end-to-end project execution involving multi-site or cross-border operations.

● Strong analytical skills and comfort with data tools such as Excel, SQL, or Tableau.

● Excellent written and verbal communication skills in both English and Mandarin.

● Experience working with logistics partners, 3PLs, or customs processes is a plus.

● Ability to work independently, influence cross-functional teams, and drive execution in a fast-paced environment.

Benefits and Culture

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holidays, and sick days
• Employee discounts
• Free weekly catered lunch
• Free swag giveaways
• Annual Holiday Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages