Senior Program Manager, Bureau of Healthcare and Community Readiness - New York City, NY : Job Details

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City's yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency's five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:

1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a response-ready organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods

3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness

4) Reduce black maternal mortality and make New York a model city for women's health

5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism's impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Leadership:

Under the guidance of the Director of Healthcare Programs, develop and manage the New York City's Health Care Coalition Hospital Preparedness Program (HPP) contract(s) for government agencies, sub-coalitions, healthcare facilities, and associations resulting in continued growth of coalition preparedness and response capabilities. Communicate with contracted vendors and stakeholders to ensure all project/contract deliverables and activities are aligned with contract agreements, strategic plans, goals and objectives; troubleshoot any challenges to completing deliverables or achieving these goals and objectives; conduct routine meetings with vendors to review status of deliverables. Work collaboratively within NYC DOHMH and with local, state, and federal stakeholders to share the direction and progress of the NYC Health Care Coalition initiatives in support of broader healthcare delivery systems in preparedness, response, and recovery.

Project / Contract Management:

Develop scopes of work, project plans, and requests for proposals to support preparedness activities for the healthcare network systems, acute care facilities and borough-based coalitions, ensuring alignment with the ASPR National Hospital Preparedness Program capabilities and requirements as well as Healthcare System Readiness strategy. Monitor deliverables across multiple complex contracts with stakeholders, including but not limited to, subject matter expert sub-coalitions, the healthcare network systems, healthcare facilities, healthcare associations, and/or borough-based coalitions, evaluating and reviewing deliverables for accuracy and timeless of submission. Maintaining high-performance, analyzing trends, and identifying opportunities for improvements. Fiscally manage contracts, tracking budget expenditures e.g., uploading program deliverables into Salesforce (i.e., DOHMH Contract Monitoring database.). Provide deliverable status reports to vendors and stakeholders; apprise the Director of Healthcare Programs of issues requiring escalation and resolution to maintain progress of spend rates on a timely basis.

Stakeholder Engagement & Communications

Establish and maintain strong relationships; update contact list for Emergency Preparedness Coordinators (EPC), executive leadership, and the overall NYC Health Care Coalition database and listserv to support citywide response objectives and situational awareness.

Serve as liaison for vendors, and other stakeholders, managing stakeholder relations within Healthcare System Readiness unit.

Provide coordination/logistics for coalitions' meetings, and events, including the Leadership Council Meetings and Emergency Preparedness Symposia. Support accurate reporting of the Quality Performance Report (QPR), goals setting measures for the Unit, and HPP mid year and final year reporting. Manage the development of guidance materials and templates to support programmatic work for the NYCHCC. Provide logistic and technical oversight to ensure successful, productive meetings (i.e., NYC Health Care Coalition meetings), webinars and/or training and exercises, including development and distribution of agendas, facilitating conference calls and webinars, and development of presentations, as needed Provide overall management of the NYC Health Care Coalition website, coordinate with vendor and Healthcare System Readiness unit to maintain and update content on website. Identify and promote promising / best practices among coalition members' program deliverables by drafting manuscripts and/or developing posters for state, regional or national preparedness conferences.

Administrative and Other Duties, as assigned:

Provide on-call support to the agency's response requirements as a member of the on-call Healthcare System Support Branch of the DOHMH Incident Command System. Participate in the Division's Racial Equity and Social Justice initiatives. Additionally, performs other duties as required, including participation in training, drills and exercises. Supervise staff or vendor staff responsible for managing New York City Health Care Coalition Preparedness Program contracts or its programs. Serve as a proxy to lead unit for the Healthcare Program Director in their absence.

NYC DOHMH's Office of Emergency Preparedness and Response (OEPR) was created to promote DOHMH's and NYC's ability to prevent, prepare for, respond to, and recover from health emergencies. OEPR coordinates agency- and healthcare system-wide emergency planning, exercises and training, evaluation, information sharing, operations and logistics and coordination with healthcare partners, community stakeholders, City, State & Federal partners.

OEPR's work focuses on promoting and protecting public health through emergency preparedness and response; and recognizes that social inequities negatively impact our efforts to maintain and improve the health of NYC during and after a disaster. With these inequities in mind, OEPR is also working to improve its application of a social justice and racial equity lens to its emergency preparedness and response work.

OEPR's efforts to combat the harmful effects of systemic injustices on communities focuses on working towards the most equitable post-disaster public health outcomes possible. Check out our project impact stories at:

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Provide leadership, strategy, and oversight of the New York City Health Care Coalition (NYC HCC). This includes directly supervising two HCC Senior Program and planning managers, defining NYC HCC strategic direction, goals and priorities, developing membership comprising of representatives of health care sectors and various coalition types, ensuring effective use of HPP grant funds and progress toward HPP requirements and health care system preparedness and recovery in NYC.

Establish and maintain strong stakeholder relationships in the development and implementation of the emergency preparedness and response initiatives for the hospital, primary care), urgent care, primary care, dialysis, and ambulatory care sectors in New York City along with key healthcare planning and response partners in support of citywide, grant, and coalition priorities; serve as NYC DOHMH representative to healthcare delivery partners and share Agency input and guidance.

Manage the development of healthcare delivery partner trainings and development of educational and briefing materials to support engagement on critical issues including alternate care sites, crisis standards of care, health equity, incident command, and other critical readiness subjects.

Maintain knowledge of situational awareness systems providing medical intelligence reporting relevant to public health and medical response including those provided by NYS Department of Health, Greater New York Hospital Association, NYC Emergency Management, and other partners.

Serve in a leadership role (Branch Director) and staff the Healthcare Systems Support Branch (HSSB) of the NYC DOHMH's Incident Command System (ICS) when activated and complete emergency response trainings.

IMPORTANT NOTES TO ALL CANDIDATES:

Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:

* A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver's license.

* Proof of Education according to the education requirements of the civil service title.

* Current Resume

* Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting's Minimum Qualification Requirements section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.

LOAN FORGIVENESS

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at StudentAid.gov/PSLF.

FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL

Minimum Qualification Requirements:

1. Master's degree from an accredited college in emergency management, public health, disaster management, emergency preparedness/administration, public administration, or related field and one (1) year of satisfactory full-time professional experience in one or a combination of the following area(s): emergency preparedness planning/management, emergency medical services, fire or public safety, law enforcement, homeland security, public health, mental health, environmental/occupational health and safety or a related specialized area; or

2. A baccalaureate degree from an accredited college and two (2) years of satisfactory full-time professional experience in one of the areas described in 1 above; or

3. A satisfactory equivalent combination of education and experience. However, all candidates must have a minimum of one (1) year of satisfactory full-time professional experience in one of the areas described in 1 above.

Special Note:

Public Health Emergency Preparedness Specialists (HMH) will be required to work

during public health emergency activations, drills and/or trainings.

Preferred Skills

Previous experience working in fields related to clinical healthcare delivery, healthcare administration, healthcare operations, public health, emergency management, emergency medical services, homeland security or a related specialized area for 3+ years. Capacity and willingness to learn public health emergency management. The ideal candidate for this position must be a pro-active and self-motivated individual with the ability to work in teams and in a highly dynamic environment with multiple stakeholders and timelines. ADDITIONAL DESIRED QUALITIES/PREFERRED SKILLS Completion of FEMA IS-100, 200, 700, and 800 Knowledge of Emergency Preparedness and Response Experience with stakeholder engagement and project management. Certification as Project Management Professional (PMP) or certification in emergency management (CEM), public health (CPH), or other related certification Excellent communication and presentation skill (verbal & written) and interpersonal skills. Strong analytical skills and ability to manage and report complex information. Experience with data collection, analysis and interpretation. Desire to grow professionally, develop new skills and willingness to work outside of comfort zone. Experience working with the public health sector and coordinating projects involving multiple stakeholders. Ability to prioritize and work in fast-paced environment with hard deadlines. Experience working with the healthcare sector and/or community groups Be a decision maker using good judgment Ability to prioritize and work in a fast-paced environment with hard deadlines Fluency in Microsoft Office suite, specifically Word, Excel and PowerPoint Be a creative problem-solver ________________________________________

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.